Assistant Night Manager Full Time at BJ's Wholesale Club

Taunton, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Work closely with the Assistant Club Manager of Merchandise
Ensure merchandise is properly stocked and available for sale
Maintain presentation standards
Deliver a positive member experience
Oversee nightly execution and performance of merchandise department tasks
Direct the work of the overnight team (no direct supervisory responsibilities)
Coach, teach, and develop overnight team members to ensure Grand Opening Look Daily (GOLD) standards
Teach, develop, and motivate team members for successful club merchandising execution
Ensure merchandise is available in proper quantities throughout the club
Serve as Manager on Duty (MOD) as needed, taking full responsibility for club operations, team leadership, and member engagement during assigned shifts
Complete yearly certification for a forklift license (BJ’s covers costs and training)
Demonstrate inclusive behavior, make ethical choices, and approach work with a positive, solution-oriented mindset
Foster open communication, trust, and a safe, collaborative environment
Acknowledge contributions, support team success, and create a positive work environment
Ensure execution of GOLD Member Standards and reinforce service behaviors (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank)
Engage with members friendly and helpfully for a premium shopping experience
Address member questions/concerns promptly and escalate unresolved issues
Consistently deliver GOLD Standards
Perform responsibilities accurately to support club goals and performance targets
Use supplies responsibly and follow scheduling to meet labor/supply goals
Complete tasks efficiently, follow best practices, and understand role's impact on club metrics

Responsibilities

Direct overnight team work
Coach, teach, and develop overnight team members for GOLD standards and merchandising excellence
Oversee nightly merchandise department tasks
Serve as MOD for club operations, leadership, and member engagement
Maintain club merchandising and stock availability
Ensure presentation standards and GOLD execution
Engage members and deliver service excellence (GAA, LAST behaviors)
Foster team engagement through values, communication, and recognition
Maintain club standards and contribute to financial performance/profitability
Complete forklift certification annually