Assistant Night Manager Full Time at BJ's Wholesale Club

Maitland, Florida, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Full open/overnight availability required
Ability to work closely with the Assistant Club Manager of Merchandise
No direct supervisory responsibilities but ability to direct the work of the overnight team
Ability to coach, teach, and develop overnight team members to ensure Grand Opening Look Daily (GOLD) standards
Ability to teach, develop, and motivate team members for successful execution of club merchandising
Serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts
Must complete yearly certification for a forklift license (BJ’s covers applicable costs and training)
Demonstrate inclusive behavior, make ethical choices, and approach work with a positive and solution-oriented mindset
Foster open communication and trust in a safe and collaborative environment
Acknowledge others’ contributions, support team success, and create a positive work environment
Ensure execution of GOLD Member Standards and reinforce key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank (LAST)
Engage with Members in a friendly and helpful manner
Address Member questions or concerns promptly and escalate unresolved issues
Perform daily responsibilities with accuracy and consistency to support club goals and performance targets

Ensure merchandise is properly stocked and available for sale
Maintain presentation standards
Deliver a positive member experience
Oversee the nightly execution and performance of merchandise department tasks
Direct the work of the overnight team
Coach, teach, and develop all overnight team members to ensure GOLD standards through excellent merchandising
Ensure merchandise is available for sale in proper quantities throughout the club
Serve as Manager on Duty (MOD) for the club as needed
Live company values by demonstrating inclusive behavior, ethical choices, and a positive mindset
Create a safe and collaborative environment with open communication and trust
Celebrate team members by acknowledging contributions and supporting team success
Guarantee service excellence by ensuring daily execution of GOLD Member Standards and key service behaviors across the club
Create a positive experience by engaging with Members friendly and helpfully
Respond to Member needs promptly and escalate issues as necessary
Maintain Club Standards by consistently delivering GOLD Standards
Contribute to club goals by performing responsibilities accurately to meet or exceed targets