Assistant Manager - Rockingham Park at Lush Cosmetics

Salem, New Hampshire, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Bring Lush’s Leadership Practices (Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, Live with Purpose) into business interactions with customers, staff, and operations
Strong business acumen and understanding of metrics, budgets, and reports
Depth of product knowledge through constant learning
Ability to own personal development, assess performance, seek feedback, and improve skills
Capability to coach and lead team by example

Responsibilities

Collaborate with team on plans to exceed daily sales goals and ensure unique, inclusive customer experience
Educate customers and staff on brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging) via shop, community engagement, and traffic-driving initiatives
Make informed product recommendations for every need
Demonstrate behaviors on the sales floor to impact metrics, budgets, reports, and deliver profitable results
Be present on sales floor to support team, answer questions, remove obstacles, problem solve, and motivate to meet sales goals
Support team growth through coaching and leading by example
Communicate needs and feedback to team and leaders; adapt to business needs
Engage team to inspire, motivate, build relationships, and connect to brand values
Support recruitment, networking, hiring, and succession planning for top-performing staff
Collaborate with Manager on staff engagement, retention, performance, and Diversity, Equity, Inclusion, and Belonging practices
Support Manager in keeping shop compliant with policies/procedures (opening/closing, product integrity, respectful workplace, health/safety, daily communication)
Support training of inventory team on fresh standards, rotation rules, and managing ordering for right products in right amounts

Skills

Key technologies and capabilities for this role

Customer ServiceSalesTeam LeadershipRetail OperationsBrand EducationCommunity Engagement

Questions & Answers

Common questions about this position

What benefits does Lush offer to Assistant Managers?

Lush offers a fun and funky store atmosphere where individualism is encouraged, a 50% discount off all products, an unconventional retail structure to support entrepreneurial spirit, and opportunities for growth through internal promotions.

Is this position remote or on-site?

This information is not specified in the job description.

What are the key responsibilities for the Assistant Manager role?

Responsibilities include driving sales and customer experience through collaboration on sales goals, brand education, product knowledge, and business acumen, as well as team leadership by supporting the team on the sales floor, growing talent through coaching, and living with purpose.

What is the company culture like at Lush?

Lush fosters a fun and funky store atmosphere that encourages individualism, supports an entrepreneurial spirit, and emphasizes leadership practices like Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What makes a strong candidate for the Assistant Manager position?

Strong candidates demonstrate Lush’s Leadership Practices, support the Shop Manager in all business areas, drive sales through business acumen and customer experience, and lead the team by coaching, motivating, and growing talent.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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