Assistant Manager - Greater Toronto Area at Club Monaco

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Minimum of 1 year of retail experience
Excellent interpersonal skills supporting a team environment
Excellent English communication - verbal and written
Excellent time management/project skills
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
Ability to recognize and react to changing work demands
Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
Goal oriented: ability to stay focused on creating winning results
Dedicated to high levels of Customer Service and Sales Productivity
On the job special projects that have developed depth of related experience an asset
Able to work varied hours/days due to business demands
Able to work shifts standing and walking
Able to lift approximately 20 lbs
Able to pack, unpack, and move stock when supporting receiving/stocking functions

Responsibilities

Help achieve client relation goals to drive sales and maintain customer focus
Protect the customer experience in all areas
Assist in training new associates on product knowledge
Ensure compliance with all policies and procedures
Ensure daily monitoring and execution of sales
Execute and communicate product moves and markdowns
Responsible for all opening/closing procedures of the store on designated shifts as per store hours of operation
Supervise sales floor and provide direct supervision for abbreviated periods in the absence of a store manager
Participate in company’s customer service expectations, operational and loss prevention procedures, and human resource processes
Assist Managers with their responsibilities to meet standards and expectations
Assist in training of new sales associates
Execute merchandising, inventory, or project-related functions
Process returns (but cannot execute employee purchases)
Spend 50% of time on daily non-supervisory responsibilities

Skills

Key technologies and capabilities for this role

Customer ServiceSales SupervisionMerchandisingInventory ManagementAssociate TrainingProduct KnowledgeLoss PreventionRetail OperationsOpening ProceduresClosing Procedures

Questions & Answers

Common questions about this position

What experience is required for the Assistant Manager position?

A minimum of 1 year of retail experience is required.

What key skills are needed for this role?

Candidates need excellent interpersonal skills, English communication, time management, planning and organizational skills, and the ability to make autonomous decisions.

Is this position remote or office-based?

This is an in-store retail position in the Greater Toronto Area requiring standing, walking, and lifting, with varied hours based on business demands.

What does the work environment involve?

The role involves supervising the sales floor, training associates, handling opening/closing procedures, and spending 50% of time on non-supervisory daily responsibilities in a team-oriented retail setting.

What makes a strong candidate for this Assistant Manager role?

Strong candidates have at least 1 year of retail experience, are goal-oriented with dedication to customer service and sales productivity, and possess on-the-job special projects that demonstrate depth of related experience.

Club Monaco

Fashion retailer specializing in elegant clothing

About Club Monaco

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, sweaters, outerwear, and accessories. Their clothing is characterized by high-quality materials and sophisticated designs, appealing to fashion-conscious individuals who appreciate modern luxury. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco focuses on a blend of romantic elegance and timeless style, which helps maintain a loyal customer base. The goal of Club Monaco is to provide elegant and high-quality fashion that resonates with discerning customers in the North American market.

None, CanadaHeadquarters

1985Year Founded

BUYOUT_LBOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from fast fashion brands like Zara and H&M threatens market share.

The rise of second-hand clothing platforms diverts sales from traditional retailers.

Shift towards casual and athleisure wear may reduce demand for formal clothing lines.

Differentiation

Club Monaco offers modern yet timeless clothing with exceptional fits and fine fabrics.

The brand is recognized for its thoughtfully designed, purposeful collections since 1985.

Club Monaco maintains a blend of romantic elegance and timeless style in its offerings.

Upsides

Sustainable fashion initiatives align with growing consumer demand for eco-friendly products.

Digital fashion shows can reduce costs and expand global audience reach.

AI-driven personalization on e-commerce platforms can enhance customer experience and conversion rates.

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