Sales Development Representative | Boston, NYC, or Toronto | Remote at Grafana Labs

United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaS, ObservabilityIndustries

Requirements

Driven, humble, technically curious mindset with a team-first attitude and extreme ownership
Ability to research with a detective mindset to craft thoughtful, value-add messaging
Confidence driving business conversations on the phone
Proficiency using AI as a tool to improve productivity
Comfortable in a fast-paced, challenging, remote-first environment with global teammates
Familiarity with Salesforce and Grafana dashboards for lead and account management/research
Multi-channel outreach skills (email, social, calling), especially effective phone outreach
Ability to use research and data to prioritize and customize outreach via email and LinkedIn

Responsibilities

Build and maintain knowledge of Grafana technology, competitors, open source ecosystem, and industry trends
Follow up on inbound leads effectively and efficiently
Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts
Use Salesforce and Grafana dashboards for lead and account management and research
Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn
Drive effective discovery conversations to understand users’ needs and goals and provide appropriate resources/guidance
Partner with Sales Team to connect with influential people in organizations and identify new business opportunities for pipeline/revenue goals
Engage with users and prospects to navigate their Grafana journey, providing resources and guidance
Balance reactive (inbound) and proactive (outreach) work

Skills

Key technologies and capabilities for this role

Sales DevelopmentProspectingPipeline GenerationCustomer EngagementCRMSalesforceObservabilityOpen Source

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

The role is remote and available in Boston, NYC, or Toronto, as Grafana Labs is a remote-first company.

What skills are required for the Sales Development Representative role?

Key skills include a detective mindset for research and crafting thoughtful messaging, confidence in driving business conversations on the phone, knowing how to use AI to improve productivity, and being driven, humble, and technically curious.

What is the company culture like at Grafana Labs?

Grafana Labs has a global collaborative culture with transparency, autonomy, and trust, thriving in a fast-paced, innovation-driven environment with teammates from more than 15 different countries.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this SDR role?

Strong candidates are driven, humble, and technically curious individuals who may not meet every requirement but are excited by the role; they should proactively partner with the sales team and contribute to community and business goals.

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

Land your dream remote job 3x faster with AI

Try Jobo Free