Art Director, US at eBay

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

5+ years of experience as an Art Director or Senior Designer, with a focus on CRM creative in the e-commerce or digital marketing space
Bachelor’s degree in Graphic Design, Communication Design, or a related field
A strong portfolio showcasing CRM campaigns, email design, and customer engagement work across multiple channels
Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign); knowledge of After Effects or Cinema 4D is a plus
Experience with CRM platforms and tools, and a deep understanding of how to tailor creative for emails, push notifications, and SMS
Strong typography, composition, and visual storytelling skills, with an eye for detail and the ability to craft visually engaging and effective content
Proven experience leading creative projects from concept to execution

Responsibilities

Lead the creative direction for eBay’s US CRM campaigns, including emails, push notifications, SMS, and other customer communications, ensuring content resonates with US customers and drives engagement
Occasionally concept, design, and execute creative for CRM channels, with a focus on customer retention, loyalty, and brand advocacy
Ensure brand consistency by adapting eBay’s global brand guidelines to align with the specific tone, voice, and customer needs of the US market
Collaborate with cross-functional teams, including marketing, content, design, and copy, to create CRM campaigns that are both visually impactful and strategically aligned with eBay’s marketing goals
Present feedback and pitch concepts to stakeholders, including CRM, marketing, and other key teams, ensuring that your vision is communicated clearly and persuasively
Optimize and iterate creative campaigns based on performance data, customer feedback, and market trends, continuously improving campaign outcomes
Work closely with external agencies to guide the execution of CRM creative while ensuring it aligns with eBay’s standards and US market needs
Collaborate with localization teams to ensure all content is culturally relevant and linguistically accurate for US customers
Occasional travel may be required for team collaboration or photoshoots

Skills

Art Direction

Creative Direction

Email Design

Push Notifications

SMS Design

Visual Design

Brand Standards

Agency Management

CRM Campaigns

Customer Communications

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees