Area Sales Manager (ASM) I at Fifth Third Bank

Aurora, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Mortgage, Financial ServicesIndustries

Requirements

High school diploma or GED equivalent. Two/Four-year college degree preferred
2-4 years residential mortgage sales experience required
In-depth knowledge of conventional, government, and portfolio guidelines
Previous management experience preferred
Knowledge of residential mortgage processing, underwriting and closing procedures
Knowledge of federal lending regulations governing real estate lending
Demonstrated leadership, organizational, teamwork, and customer service skills
Must lead by example and have a high level of integrity
Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity but protects the level of risk desired
In-depth sales techniques

Responsibilities

Performs a wide range of duties relating to the origination of residential mortgage loans for Financial Center offices and outside referrals
Meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives
Assume overall responsibility for the residential mortgage loan from application to closing on personal production
Responsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO)
Effectively partner with Fulfillment Operations to drive closed volume
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined
Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience
While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types
Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.)
Develop a sales culture and sales focused environment within team
Develop and foster relationships with Financial Center personnel to build business and referrals
Maintain knowledge of Fifth Third Mortgage Company's policies and procedures
Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments
Manage a team of at least 5 MLOs
Manage personal and team production via local and Bancorp reporting and KPIs
Hold business plan reviews with sales team
Build strategic and tactical plans for driving volume growth in assigned area
Participate in sales calls with MLOs
Assist departmental management in identifying possible improvements in systems and procedures
Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data. Actively participate in ongoing efforts to continually improve customer service for both internal and external customers
Monitor compliance issues, including that all loan originators attend required meetings and are in compliance with state and federal regulation, as well as policies and procedures set by the bank
Monitor quality levels of loan originators to insure adherence to standards
Serve as an intermediary for loan issues with processing manager and underwriting manager
Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues
Recruit, hire, and train new loan officers

Skills

Mortgage Loan Origination

Sales Management

Cross-Selling

Relationship Building

Team Supervision

Risk Management

Customer Experience

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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