[Remote] AR Center Supervisor - Collections at Republic Services

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

A minimum of 4 years of credit and collections experience or closely related experience
At least 1 year of supervisory/management experience or experience acting in a lead capacity providing direction
A high school diploma or G.E.D

Responsibilities

Regularly supervises staff including interviewing, hiring, training, mentoring, developing, scheduling, managing performance and other related issues
Reviews work performed to ensure all cash, credit, collections and other related procedures are being followed
Monitors cash, credit, collections, and data entry activity for compliance to set procedures and provides guidance and training as needed
Reviews daily, weekly and monthly reporting related to team member performance and cash application and acts when performance does not meet targets and objectives
Ensures that the staff follows standard operating procedures in a systematic manner
Works with Manager to develop benchmark reporting to track and report effectiveness of programs and performance of staff
Acts, as appropriate, to strengthen and/or redirect activities when performance does not meet targets
Assesses the risk of offering credit to new and existing customers within granted authorization limits
Reviews the status of and actions taken on delinquent accounts for reasonability and effectiveness
Approves billing adjustments and credit limits in accordance within the levels of authority per Company policy
Serves as the primary resource for complex and/or escalated questions and discrepancies and engages cross functional leadership as needed to achieve resolution
Escalates further if necessary
Oversees the allocation of payments to open obligations on customer accounts
Assists in developing local processes, procedures and policies to ensure compliance with local and corporate policies
Identifies customer bankruptcies and files claims to protect the Company’s interest in accordance with defined processes and procedures
Acts as a resource for other functions including accounting, billing, sales, customer service and operations to answer questions regarding credit and collections, adjustments and data entry/account setup, as well as providing training and support on credit and collections issues and other related procedures
Ensures the acceptable resolution of issues in a timely and effective manner, exercising judgment and discretion as appropriate
Performs other duties as assigned or apparent