AppOps Support Specialist at Planet

Galway, County Galway, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Retail, HospitalityIndustries

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related discipline
Preferred experience in Technical Support, Service Delivery, or a similar role
Good problem-solving abilities and the capacity to make informed decisions under pressure
Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously
Experience with monitoring tools such as Coralogix, DataDog, Netreo, and Solarwinds is beneficial
Familiarity with Jira or similar ticketing systems
Knowledge of payment systems and financial applications is an advantage
Willingness to work rotational shifts, including nights, weekends, and holidays
Excellent communication and interpersonal skills
Outstanding written and verbal reporting abilities

Responsibilities

Monitor the stability, availability, and reliability of Planet's infrastructure and application services, focusing on payment, hospitality, and retail systems
Ensure production systems remain stable and available through proactive and continuous monitoring
Identify, escalate, and assist in resolving service incidents alongside Planet's support teams to minimize impact on end-users and business operations
Work collaboratively with cross-functional teams to implement preventive measures that reduce the risk of service disruptions
Document, track, and manage issues, resolutions, and workarounds using the support ticketing system
Propose enhancements to improve the overall quality of Planet’s production services
Participate in shift handovers and maintain seamless communication between team members across shifts

Skills

Key technologies and capabilities for this role

MonitoringIncident ManagementSystem StabilityInfrastructure MonitoringApplication ServicesShift Work24/7 SupportEscalationCross-Functional Collaboration

Questions & Answers

Common questions about this position

What shifts will I be working in this role?

You will work in rotational shifts, including nights, weekends, and holidays, to ensure 24/7 support.

What education and experience are required for this position?

A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required, with preferred experience in Technical Support, Service Delivery, or a similar role.

What technical tools should I be familiar with?

Experience with monitoring tools such as Coralogix, DataDog, Netreo, and Solarwinds is beneficial, along with familiarity with Jira or similar ticketing systems.

What kind of team environment can I expect?

You will work collaboratively with cross-functional teams in a dynamic, fast-paced environment, participating in shift handovers and maintaining seamless communication.

What makes a strong candidate for this AppOps Support Specialist role?

Strong candidates have good problem-solving abilities, the capacity to make decisions under pressure, excellent communication skills, and the ability to manage multiple tasks in a fast-paced setting.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees