DevRev

Applied AI Engineer - Customer

Chennai, Tamil Nadu, India

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Artificial Intelligence, Customer Support SoftwareIndustries

Requirements

Candidates should possess a software engineering degree or equivalent educational or professional experience, along with hands-on coding experience utilizing TypeScript/JavaScript, Python, APIs, Webhooks, and SQL. Familiarity with Generative AI technologies, including models like GPT-4, prompt engineering, and fine-tuning, is required, as is knowledge of vector databases and data embeddings.

Responsibilities

As an Applied AI Engineer at DevRev, you will design, develop, and implement integrations, automations, and customizations to integrate DevRev with customers’ tech stack and workflows, ensuring successful customer engagements. You will utilize AI in novel ways to solve customer problems, including Generative AI techniques like prompt engineering for foundation large language models (LLMs) to enable great AI agent experience, conduct data analysis, writing SQL queries, and building dashboards to share insights and drive decision-making. Furthermore, you will be proactive in communicating and maintaining constant feedback loops with all key stakeholders, including Customers, Engineering, Product, Customer Success & Support, Revenue, and Marketing, and learn new tools to guide customers through critical workflows, such as integration with code repositories.

Skills

AI
Machine Learning
System Integration
Workflow Automation
Platform Customization
Customer Solutions
Stakeholder Coordination

DevRev

Custom AI solutions for business efficiency

About DevRev

DevRev.ai focuses on enhancing business operations through its main product, Turing GenAI, which combines data engineering, knowledge graph, and customizable language model technologies. This tool helps businesses connect various departments like support, product management, and software development, allowing for smoother communication and collaboration. Clients can customize the AI solutions to fit their specific needs, whether they are small businesses or large corporations. Unlike many competitors, DevRev.ai emphasizes a tailored approach, ensuring that each solution is designed with a deep understanding of the client's unique challenges. The goal of DevRev.ai is to help businesses improve their efficiency and streamline their operations using advanced AI technologies.

Palo Alto, CaliforniaHeadquarters
2020Year Founded
$146.7MTotal Funding
SERIES_ACompany Stage
Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees

Benefits

Hybrid Work Options
Flexible Work Hours

Risks

Competition from established CRM and AI companies like Salesforce and Microsoft.
Rapid AI technology development may render DevRev's offerings obsolete without innovation.
Potential data privacy concerns and regulatory scrutiny could impact DevRev's operations.

Differentiation

DevRev integrates development and CRM, bridging gaps between developers and customers.
The company offers customizable LLMs, enhancing AI-driven CRM solutions for enterprises.
DevRev's Turing GenAI combines data engineering and knowledge graphs for streamlined operations.

Upsides

Increased demand for AI-driven CRM solutions boosts DevRev's market potential.
Rising adoption of customizable LLMs expands opportunities for DevRev's Turing GenAI.
Recent $100M Series A funding indicates strong market confidence in DevRev.

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