Customer Technical Architect

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Company Overview

DevRev is revolutionizing the SaaS industry with its AgentOS, a modern CRM suite designed for support, product, and growth teams. AgentOS connects users, sellers, support, product, and developers, consolidating multiple business applications and teams onto a unified platform. Unlike traditional CRMs, DevRev offers a unique approach to collaboration, AI, and analytics, empowering SaaS companies to boost product velocity and reduce customer churn. Thousands of companies rely on DevRev for low-latency analytics and customizable LLMs to excel in the GenAI era.

Headquartered in Palo Alto, California, DevRev has a global presence with offices in seven locations. We have secured $100 million in funding from prominent investors like Khosla Ventures and Mayfield, achieving a valuation of $1.1 billion. DevRev was also recognized on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Nutanix co-founder and former CEO Dheeraj Pandey and former SVP of Engineering Manoj Agarwal, DevRev is committed to driving innovation in AI-driven SaaS.

Applied AI Engineering Team

The Applied AI team is dedicated to ensuring customers achieve optimal experiences with DevRev. We partner with customers to understand their needs for integration with enterprise systems, workflow automation, and platform customization. Our team works within customer domains to design, develop, and implement solutions that help them achieve their business objectives.

Job Description

We are seeking a skilled Customer Technical Architect to collaborate closely with our customers, gaining a deep understanding of their businesses and domains. In this role, you will be instrumental in designing AI-driven business transformations, defining detailed requirements, and architecting solutions using the AgentOS platform and necessary integrations. You will serve as a crucial link between business needs and technical solutions, utilizing your domain, business, and technical expertise to create scalable, robust, and reusable AI Agents. Collaboration with Customer Success, Pre-Sales, Applied AI Engineering, and Product Managers will be key to ensuring our solutions meet customer expectations and drive business success.

Key Responsibilities

• Understand customer domains, business needs, and key Objectives & Key Results (OKRs) & Key Performance Indicators (KPIs).
• Act as a trusted technical partner, working side-by-side with customers to build confidence in DevRev solutions.
• Serve as a liaison between Sales Engineers/Customer Success and the Applied AI Engineering team.
• Design detailed AI-driven business transformations, applied AI requirements, and architect solutions tailored to customer needs.
• Develop solutions (AI Agents, Skills, workflows, etc.) that align with industry best practices, meet customer requirements, and are reusable across the customer base.
• Create and maintain Applied AI proposals, estimates, solution designs, detailed requirements, and measurement frameworks for KPIs and outcomes.
• Travel to client locations may be required, with up to 50% travel.
• Collaborate closely with applied AI engineering team members to ensure successful implementation according to design and provide guidance throughout the development lifecycle.
• Stay abreast of emerging business and technology trends, incorporating relevant advancements into solutions to enhance functionality and competitiveness.
• Assist pre-sales and partner teams in scoping and defining technical requirements for new opportunities, providing input on solution feasibility and estimated effort.
• Ensure all solutions meet quality standards and adhere to security, compliance, and performance requirements.