Applied AI- Echo

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Artificial Intelligence, Customer Relationship ManagementIndustries

Requirements

Candidates should possess a strong understanding of customer domains and business needs, with the ability to design AI-driven business transformations. Responsibilities include detailing requirements, architecting solutions using the AgentOS platform and necessary integrations, and acting as a liaison between business requirements and technical solutions. Expertise in creating scalable, robust, and high-performing reusable AI Agents is essential. Collaboration with Customer Success, Pre-Sales, Applied AI Engineering, and Product Managers is key. The role may require up to 50% travel to client locations.

Responsibilities

The Customer Technical Architect will understand customer domains, business needs, and key objectives (OKRs) and performance indicators (KPIs). They will work as technical partners with customers to build trust in DevRev solutions and bridge the gap between Sales Engineers/Customer Success and Applied AI Engineering. Responsibilities include designing detailed AI-driven business transformations, applied AI requirements, and solutions aligned with industry best practices and customer needs. This involves creating reusable AI Agents, Skills, and workflows, as well as developing Applied AI proposals, estimates, solution designs, detailed requirements, and measurement frameworks. The architect will also guide the applied AI engineering team during implementation, stay current with industry trends, and assist pre-sales and partner teams with scoping and technical requirements.

Skills

SaaS

CRM

LLMs

GenAI

Customer Support

Product Management

Growth Strategies

Enterprise Systems Integration

Workflow Automation

Platform Customization

Software Development

Solution Implementation

Technical Architecture

DevRev

Custom AI solutions for business efficiency

About DevRev

DevRev.ai focuses on enhancing business operations through its main product, Turing GenAI, which combines data engineering, knowledge graph, and customizable language model technologies. This tool helps businesses connect various departments like support, product management, and software development, allowing for smoother communication and collaboration. Clients can customize the AI solutions to fit their specific needs, whether they are small businesses or large corporations. Unlike many competitors, DevRev.ai emphasizes a tailored approach, ensuring that each solution is designed with a deep understanding of the client's unique challenges. The goal of DevRev.ai is to help businesses improve their efficiency and streamline their operations using advanced AI technologies.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$146.7MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Competition from established CRM and AI companies like Salesforce and Microsoft.

Rapid AI technology development may render DevRev's offerings obsolete without innovation.

Potential data privacy concerns and regulatory scrutiny could impact DevRev's operations.

Differentiation

DevRev integrates development and CRM, bridging gaps between developers and customers.

The company offers customizable LLMs, enhancing AI-driven CRM solutions for enterprises.

DevRev's Turing GenAI combines data engineering and knowledge graphs for streamlined operations.

Upsides

Increased demand for AI-driven CRM solutions boosts DevRev's market potential.

Rising adoption of customizable LLMs expands opportunities for DevRev's Turing GenAI.

Recent $100M Series A funding indicates strong market confidence in DevRev.

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