Application Technical Specialist at Abbott

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Bachelor’s degree specializing in IT and Computer education and minimum 5 years of relevant experience in the IT industry as a Technical Support Analyst, IT Support Specialist, or System Administrator
At least 3 years of hands-on experience in batch job scheduling within enterprise environments with scheduling tools such as Autosys, Control-M, Redwood, IBM Workload Automation; capable of designing, configuring, and managing complex job flows
Proficiency in at least two enterprise job scheduling tools, such as Autosys, Control-M, Redwood, IBM Workload Automation
Experience in IT support, system analysis, application support
Experience of troubleshooting IT and application related issues
Strong communication skills (written and verbal) in English
Ability to work independently and collaborate in an international organization
Demonstrated ability to analyze complex scenarios, make decisions, and take initiative
Knowledge of Software Lifecycle (SLC) processes and experience with incident/change management tools (e.g., ServiceNow)
Able to learn new processes quickly and keep knowledge and skills up to date
Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint)
Sarbanes Oxley (SOX) compliance knowledge
Computer Systems Validation (CSV) awareness
ITIL framework knowledge
Strong analytical skills for diagnosing and resolving scheduling-related issues
Not required, but considered a strong advantage: Basic administrative skills in both Windows Server and Linux environments
Not required, but considered a strong advantage: Working knowledge of MS SQL Server and Oracle databases, including basic query and troubleshooting capabilities
Not required, but considered a strong advantage: Experience with secure file transfer tools such as GoAnywhere and Axway CFT, including flow implementation

Responsibilities

Open, track, triage and resolve (where possible) ITSM tickets, effectively manage issue hand off to the relevant second / third line support teams
Manage tickets in the current ITSM system and ensure timely resolution of issues or escalation to proper resolver group for additional support
Identification and escalation of Priority 1 (P1) issues
Monitor and manage batch jobs across SAP and non-SAP systems
Proactively identify and resolve job failures, ensuring minimal disruption to business operations
Schedule and maintain job flows using enterprise scheduling tools such as Autosys, Control-M, Redwood, and IBM Workload Automation
Collaborate with cross-functional teams to optimize job dependencies, schedules, and performance
Provide intermediate support for both new and existing job flows, addressing complex issues and enhancements
Continuously improve scheduling configurations and automation strategies to enhance reliability and scalability
Research, resolve and respond to incoming questions in a timely manner specified within the SLA and OLA
Establish a strong working relationship with the various Application Support Teams
Provide escalated support for enterprise application related issues
Assist in the development of documentation and knowledge base, including appropriate policies and procedures for training and support programs
Assist in the assessment, determination and documentation of business requirements for services provided by BTS
Abide by all BTS Policies and Procedures pertaining to security of data, the network and its applications, proper account access and management, and general Standard Operating Procedures
Undertake any other duties reasonably requested to meet business needs

Skills

Key technologies and capabilities for this role

ITSMAutosysControl-MRedwoodIBM Workload AutomationSAPbatch job schedulingbatch job monitoringticket triageSLA management

Questions & Answers

Common questions about this position

What are the key technical skills required for this role?

The role requires proficiency in at least two enterprise job scheduling tools such as Autosys, Control-M, Redwood, and IBM Workload Automation, experience in IT support, system analysis, application support, knowledge of Software Lifecycle (SLC) processes and incident/change management tools like ServiceNow, and SOX compliance knowledge.

What soft skills are needed for the Application Technical Specialist position?

Strong communication skills (written and verbal) in English, ability to work independently and collaborate in an international organization, and demonstrated ability to analyze complex scenarios, make decisions, and take initiative are required.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Application Technical Specialist role?

A strong candidate will have experience troubleshooting IT and application issues, proficiency in batch job scheduling and monitoring with tools like Autosys and Control-M, strong English communication skills, and the ability to collaborate internationally while learning new processes quickly.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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