Application Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 3 years of experience in SD-WAN Implementation
Proficiency in SD-WAN Implementation (Must Have)
Strong understanding of network protocols and technologies
Experience in troubleshooting network connectivity issues
Knowledge of routing and switching concepts
Familiarity with network security principles and best practices
15 years full-time education
Good to have: Experience with network monitoring tools
Good to have: Knowledge of cloud networking concepts
Good to have: Understanding of software-defined networking (SDN) principles

Responsibilities

Perform independently and become a Subject Matter Expert (SME)
Actively participate and contribute in team discussions
Contribute to providing solutions to work-related problems
Provide ongoing support to clients, addressing their technical issues and ensuring satisfaction
Troubleshoot system or application problems and provide timely resolutions
Collaborate with cross-functional teams to identify and resolve complex technical issues
Maintain a deep understanding of the product and its functionalities to effectively address client queries
Continuously enhance product knowledge and stay updated with the latest industry trends
Assist in the design and implementation of system or application enhancements
Contribute to the development of support documentation and knowledge base resources

Skills

Key technologies and capabilities for this role

SD-WAN ImplementationApplication SupportTroubleshootingTechnical SupportClient CommunicationProduct KnowledgeSystem Maintenance

Questions & Answers

Common questions about this position

What is the minimum experience required for this role?

A minimum of 3 years of experience in SD-WAN Implementation is required.

Is this position remote or office-based?

This position is based at the Bengaluru office.

What are the must-have skills for this position?

Proficiency in SD-WAN Implementation is required, along with strong understanding of network protocols and technologies, experience in troubleshooting network connectivity issues, knowledge of routing and switching concepts, and familiarity with network security principles.

What is the educational qualification needed?

15 years of full-time education is required.

What does a typical day involve in this role?

A typical day involves providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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