Application Tech Support Practitioner at Accenture

Indore, Madhya Pradesh, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 3 years of experience in Microsoft Windows Server Administration
Proficiency in Microsoft Windows Server Administration (must-have skill)
Strong understanding of server configuration and management
Experience with Active Directory and Group Policy management
Knowledge of network protocols and services
Familiarity with backup and recovery solutions
15 years full-time education
Exceptional communication skills
Deep product knowledge

Responsibilities

Act as the ongoing interface between clients and systems/applications
Accurately define client issues and design resolutions
Perform independently and become a subject matter expert (SME)
Actively participate and contribute in team discussions
Contribute to providing solutions for work-related problems
Assist in troubleshooting and resolving technical issues for clients
Document and track client interactions and resolutions to enhance service quality
Collaborate with teams to maintain high-quality service, client satisfaction, and system reliability

Skills

Key technologies and capabilities for this role

Microsoft Windows Server AdministrationServer ConfigurationServer ManagementActive DirectoryGroup Policy

Questions & Answers

Common questions about this position

What are the must-have skills for this Application Tech Support Practitioner role?

The must-have skill is proficiency in Microsoft Windows Server Administration, including strong understanding of server configuration and management, experience with Active Directory and Group Policy management, knowledge of network protocols and services, and familiarity with backup and recovery solutions.

Is this position remote or office-based?

This position is based at the Indore office.

What is the minimum experience required for this role?

Minimum 3 years of experience in Microsoft Windows Server Administration is required.

What education is required for this position?

A 15 years full time education is required.

What does a typical day involve in this role?

Your typical day involves acting as the ongoing interface between clients and systems or applications, using exceptional communication skills to define issues accurately and design resolutions based on deep product knowledge, while collaborating with teams for high-quality support.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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