Application Tech Support Practitioner at Accenture

Pune, Maharashtra, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Minimum 0-2 years of experience in Service Desk Management
15 years full time education
Proficiency in Service Desk Management (Must To Have)
Strong understanding of incident management processes
Familiarity with ticketing systems and client communication tools
Ability to analyze and interpret client feedback for service improvement
Good to have: Experience with ITIL framework

Responsibilities

Build knowledge and support the team
Participate in Problem Solving discussions
Assist in troubleshooting and resolving client issues effectively
Collaborate with team members to enhance service delivery and client satisfaction
Document and track client interactions and resolutions for future reference
Act as the ongoing interface between the client and the system or application
Use exceptional communication skills to keep systems running
Accurately define client issues and design resolutions based on deep product knowledge

Skills

Key technologies and capabilities for this role

Service Desk ManagementITILIncident ManagementTicketing SystemsClient CommunicationTroubleshootingProblem Solving

Questions & Answers

Common questions about this position

What is the required experience level for this role?

Minimum 0-2 years of experience in Service Desk Management is required.

Is this position remote or office-based?

This position is based at our Pune office.

What are the must-have skills for this position?

Proficiency in Service Desk Management is required, along with strong understanding of incident management processes, familiarity with ticketing systems and client communication tools.

What is the educational qualification needed?

A 15 years full time education is required.

What does the company culture emphasize for this role?

The role emphasizes collaboration with team members to enhance service delivery, participation in problem-solving discussions, dedication to quality, and exceptional communication skills.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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