Application Support (L2) Engineer at DXC Technology

Singapore, Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Strong problem investigation and solving skills
Analytical mindset and able to understand business and functional concepts
Proactive and self-driven and able to work under pressure with a high sense of urgency
Basic knowledge of Java programming and has some hands-on coding experience
Possess SQL knowledge and able to construct basic SQL queries
Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware
Ability to work effectively both independently & within a team
Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management)
Experience with writing scripts for automation (advantage)
Experience working with IT ticketing systems (advantage)
Minimum Diploma in IT related discipline
1 year or more working experience in IT industry

Responsibilities

Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity, including: knowing and understanding the issue, investigate and perform analysis to determine root cause(s), provide corrective and preventive solution, if required escalate case to L3 or technical support for further investigations
Ensure successful and timely completion of application batch jobs
Propose improvements to address recurring issues and close monitoring gaps
Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments
Identify opportunities for automation to minimize manual tasks
Provides 24 X 7 rotating 12 hours shift support

Skills

Key technologies and capabilities for this role

Application SupportTroubleshootingRoot Cause AnalysisITSMMonitoring ToolsBatch JobsSLA ManagementChange ManagementAutomationProblem Solving

Questions & Answers

Common questions about this position

What are the key skills required for this Application Support (L2) Engineer role?

The role requires strong problem investigation and solving skills, an analytical mindset, basic knowledge of Java programming with hands-on coding experience, SQL knowledge for constructing basic queries, and understanding of user interfaces, client-server environments, web technology, operating systems (Unix & Windows), database, and middleware.

Is remote work an option for this position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at DXC Technology?

DXC Technology emphasizes teamwork globally and locally, supporting each other to deliver excellence, and values proactive, dynamic professionals who embrace change and seize opportunities.

What qualifications and experience make a strong candidate for this role?

A minimum Diploma in IT related discipline and 1 year or more working experience in IT industry are required; advantages include experience with writing scripts for automation and working with IT ticketing systems.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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