Application Support Engineer

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Crypto & Web3Industries

Requirements

Candidates must possess a minimum of 3 to 5 years of experience in application support, with a preference for a background in the fintech industry, and demonstrate strong Linux environment expertise, cloud computing knowledge, proficiency in SQL database queries, and familiarity with log traversal tools such as Sumologic, Kibana, or Linux command line. Applicants should also have experience with ITSM platforms like Jira or ServiceNow, and a keen eye for detail along with excellent problem-solving skills.

Responsibilities

The Application Support Engineer will ensure maximum uptime for multiple production systems, provide L1/L2 application production support to users, manage and follow up on incidents and requests, monitor and address critical system alerts, assume the role of major incident manager during significant incidents, perform system operation and administration tasks including daily performance monitoring, collaborate with internal users and external vendors to resolve system issues, communicate system enhancement/bug fix requirements to engineering teams, comply with SLAs and OLAs, perform incident, change, and response management, document knowledge articles and manage the team's knowledge base, share knowledge, provide support during non-office hours, and coordinate between product and development teams.

Skills

Application Support

Incident Management

Problem Solving

Communication

Fintech

System Administration

Monitoring

Troubleshooting

RCA

Knowledge Base Management

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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