Client Director - Financial Services
ServiceNowSalary not specified
Application Service Group Associate at Interactive Brokers
Sydney, New South Wales, Australia
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BrokerageIndustries
Requirements
- Bachelor’s degree required
- 2–3 years of experience in client service or financial services preferred (motivated recent graduates with degrees in Finance, Law, Accounting, or Information Systems will also be considered)
- Excellent written and verbal communication skills in English; proficiency in Cantonese or Mandarin is a plus
- Minimum of 2 years’ experience in brokerage or corporate banking preferred
- Demonstrated ability to handle client concerns with professionalism and diplomacy
- Strong research, investigative, and problem-solving skills
- Ability to manage multiple projects and firm initiatives simultaneously
- Intermediate proficiency in MS Outlook, Word, and Excel
- Capable of working independently and collaboratively while managing multiple responsibilities
- Prior experience in financial services, exceptional attention to detail, and strong communication skills
Responsibilities
- Respond to inquiries and concerns from retail and institutional clients via in-person meetings, phone, email, and online messaging
- Research and resolve a wide range of client questions related to the account opening process
- Manage multiple tasks with a strong emphasis on AML and KYC compliance while handling incoming client queries
- Learn all aspects of the IBA brokerage platform and policies to offer compliant solutions that address client concerns
- Collaborate with Legal & Compliance, Developers, and Project Managers to ensure adherence to regulatory requirements and internal procedures
- Identify, analyze, and escalate complex issues as needed
- Demonstrate excellent troubleshooting and problem-solving skills
- Take personal responsibility for understanding client needs and delivering a high-value experience
- Work efficiently and independently in a dynamic, fast-paced environment
- Coordinate with New Accounts and Risk Assessment teams to evaluate financial crime risks
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Application Service Group Associate role?
A Bachelor’s degree is required, with 2–3 years of experience in client service or financial services preferred. Candidates should have prior experience in financial services, exceptional attention to detail, and strong communication skills.
Is this position remote or office-based?
This is an office-based position at the Sydney office.
What does the ASG team do at Interactive Brokers?
The ASG team delivers high-quality client service to retail clients, HNWIs, financial advisors, hedge funds, corporates, and broker-dealers, facilitating client onboarding, providing account opening guidance, and building long-term relationships.
What is the salary for this position?
This information is not specified in the job description.
What makes a strong candidate for this role?
Strong candidates have a Bachelor’s degree, 2–3 years in client service or financial services, exceptional attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced environment with AML/KYC compliance focus.
Interactive Brokers
Online trading platform with low commissions
About Interactive Brokers
Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.
Greenwich, ConnecticutHeadquarters
1977Year Founded
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Competitive Pay with discretionary bonus packages which include company stock grants
Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
Daily Lunch Allowance
401K Retirement Savings Plan (generous company match)
Wellness Incentives
Flexible Spending Accounts
Paid Personal Time and Sick Leave
Risks
Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.
AI tools may expose the company to data privacy and algorithmic trading risks.
Rapid growth in DARTs could strain infrastructure, risking service disruptions.
Differentiation
Interactive Brokers offers low commissions and financing rates, making trading affordable.
The platform provides direct market access to over 135 markets in 33 countries.
Innovative features like fractional shares and the IMPACT app attract diverse investors.
Upsides
AI tools in the Advisor Portal enhance decision-making for financial advisors.
IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.
74% growth in DARTs and $576 billion in client equity indicate strong financial health.
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