Application Engineer - OEM at Xylem

Morton Grove, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Water TechnologyIndustries

Requirements

Two year technical degree with equivalent related experience
5-7 years in customer support, application support or product specialist role
1-3 years application support experience dealing with product sizing/configurations
General industry and product knowledge in one or more of the following markets: Pumps, Heat Exchangers, HVAC – Boilers, HVAC – Chillers, Process Cooling, Water Filtration and Purification
Strong sense of customer advocacy, cross-functional collaboration, technical competency and professionalism
Familiarity with use of ERP and WMS systems, product sizing/configuration tools
Experience reading and interpreting pumps/performance curves, valves, controls beneficial
Excellent communication skills
Ability to interface well with numerous stakeholders, both internal and external
Willing to direct and receive direction from others
Must have good multi-tasking skills and be flexible to shifting priorities
Proficiency in Microsoft Suite of Products
Cross-boundary/cross cultural communication
Proficiency in PC function and usage
Understanding of 3D/2D viewers for drawing and models
Proficiency in use of the internet for research

Responsibilities

Provide product application and technical support to OEM Customers and Field Sales representatives
Review customer requirements and specifications for understanding, research product performance data, configuration options, pricing and lead times using online configuration tools and related systems, recommend product configurations to satisfy customer needs
Prepare and communicate pricing quotations using provided proposal tools
Provide follow up communication as needed with customers and sales team
Coordinate the effective processing and resolution of customer RMAs and Product complaints: Record customer complaints and associated details, Research order history and product specifications, Coordinate with Quality to resolve customer complaint, Communicate resolution to customer and provide follow-up as needed
Participate in weekly OEM Sales Territory and department meetings: Track and report on customer activity, trends and metrics information as needed
Identify opportunities for product sales expansion, typically within accessory catalog sales
Work closely with Director of OEM Sales to better identify market opportunities; outline key markets and customers within given markets
Conduct research and market studies to select key products for such given markets, including product bundling and pricing strategies
Support development and implementation of tactical marketing initiatives
Coordinate flow of information between OEM Customers and OEM Engineering on NPI for assigned customer accounts
Provide product and application knowledge to support Sales and Marketing events
Participate in industry trade show events to represent products as needed and participate in customer site visits as needed
Participate in Voice of the Customer interviews as required

Skills

Product Configuration

Technical Support

Pricing Quotations

RMA Processing

Customer Complaint Resolution

Market Research

Sales Coordination

Product Performance Analysis

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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