Analyst, MCO

Employment Type: Full time Anticipated Weekly Hours: 40 Time Type: Full time

Pay Range: $43,888.00 - $85,068.00

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Position Overview

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Analyst, MCO is responsible for coordinating all aspects of the day-to-day communication operational processes for assigned programs, to deliver the communications within the desired channel, accurately and, timely as defined by the program requirements. This involves awareness and understanding of any applicable CMS, State or Federal guidelines. The Analyst will raise issues and/or challenges for appropriate support to resolve immediately and mitigate for the future. Day-to-day functions will include, but not limited to, set-up for and quality review of changes to key program artifacts (i.e. templates, data, branding, etc.), coordination with both internal and external partners, and appropriate tracking and reporting of all in-flight work.

This position is responsible for managing the execution of multi-channel Member Communications, team meetings/agenda/recaps, template management, mapping, proofing, and quality control, coordinating with internal partners and external vendors on execution of communications. This position will manage multiple letters of varied complexity simultaneously. This position needs to continually provide feedback on and suggestions for improving operational process and quality control procedures to team and management.

The position is structured to work within a team concept to foster relationships, address questions, gain knowledge, yet still affords the autonomy to work independently on specific projects.

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Requirements

• Required Qualifications:
  • 2+ years quality review experience and general understanding of communication composition
  • Experience with Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint
  • Organizational/project management and time management skills
  • General problem solving capabilities / Pro-active identification of areas requiring improvements
  • Ability to prioritize and handle multiple work tasks on an on-going basis
  • Highly motivated and able to work with limited supervision within established guidelines
  • Required to work extended or alternate hours, when needed; Regular and predictable attendance
• Preferred Qualifications:
  • General understanding of PBM Operations
  • Critical Thinking to actively and skillfully conceptualize, apply, analyze, and/or evaluate information
  • Ability to adapt to an ever-changing environment
• Education:
  • HS Diploma/GED (required) + 2 years equivalent work experience
  • Associates Degree (preferred)

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Responsibilities

• Coordinate all aspects of day-to-day communication operational processes for assigned programs.
• Deliver communications within the desired channel, accurately and timely as defined by program requirements.
• Maintain awareness and understanding of applicable CMS, State or Federal guidelines.
• Raise issues and/or challenges for appropriate support to resolve immediately and mitigate for the future.
• Perform set-up for and quality review of changes to key program artifacts (e.g., templates, data, branding).
• Coordinate with internal and external partners.
• Track and report on all in-flight work.
• Manage the execution of multi-channel Member Communications.
• Manage team meetings, agendas, and recaps.
• Handle template management, mapping, proofing, and quality control.
• Coordinate with internal partners and external vendors on communication execution.
• Manage multiple letters of varied complexity simultaneously.
• Provide feedback and suggestions for improving operational process and quality control procedures.

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Company Information

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Benefits: We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be.

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Note: The provided job description did not include specific application instructions or a salary amount.