Blank Street

Claims Quality Analyst, NY

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsuranceIndustries

Quality Analyst

Employment Type: Full-time Location Type: Remote Salary: Not specified

Position Overview

The Quality Analyst is responsible for managing the various aspects of the medical file review process. They will review completed referrals to ensure client questions have been addressed appropriately and review completed reports for accuracy, ensuring client and department standards have been met. Dane Street's success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility of all employees to maintain a positive working environment that promotes client satisfaction and results.

Major Duties & Responsibilities

Quality Audits

  • Reviews reports accompanying medical records to ensure completeness and that all client questions have been addressed.
  • Follows up with reviewers for any additional questions or clarifications needed.
  • Follows up with the client should there be any additional questions.
  • Updates clients frequently on referral progress.
  • Ensures reports are grammatically correct with no spelling errors.
  • Ensures each referral adheres to the QA checklist prior to completion.
  • Formats reports for approval.

Communication

  • Communicates clearly and concisely between the customer, reviewer, and Operations team.
  • Must confidently speak with physicians and clients regarding the content of their peer reviews.

Other Duties

  • Other duties & special projects, as assigned and based on business needs.

Education/Credentials

  • An Associate’s Degree or Bachelor’s Degree is preferred.

Job Relevant Experience

  • Business experience in a healthcare and/or insurance setting is preferred.
  • NY Workers Compensation experience is preferred.
  • Operations experience with Peer Review, UR and/or case management.
  • Working with technology-based processes within the business environment.

Job Related Skills/Competencies

  • Exceptional communication skills with a clear understanding of company business lines.
  • Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
  • Computer literacy and typing skills are essential.
  • Ability to handle high volume and meet deadlines.

Working Conditions/Physical Demands

  • May involve lifting, bending, or traveling as required to perform job duties.
  • Requires long periods of sitting and computer work.

Work From Home Technical Requirements

  • Must supply and support their own internet services.
  • Maintaining an uninterrupted internet connection is a requirement for all work-from-home positions.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer:

  • Medical, dental, and vision coverage for you and your family.
  • Voluntary life insurance options for you, your spouse, and your children.
  • Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
  • Company-paid basic life insurance, short-term disability, and long-term disability coverage.
  • Generous paid time off policy.
  • 401k plan with a company match.
  • Apple equipment and a media stipend are provided for remote workspace.

About Dane Street

Dane Street is a fast-paced, Inc. 500 Company with a high-performance culture, seeking insightful, forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

Application Instructions

(Instructions not provided in the original text)


This job description is subject to change at any time.

Skills

Medical file review
Quality audits
Report formatting
Client communication
Physician and client interaction
Healthcare industry knowledge
Insurance processes
Peer review
Utilization Review (UR)
Case management
Technology-based processes

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters
2020Year Founded
$50.6MTotal Funding
EARLY_VCCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Flexible Work Hours
Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.
Subscription program may not resonate with all customer segments, risking dissatisfaction.
Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.
Small, cost-effective locations reduce overhead and allow competitive pricing.
Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.
Subscription model provides steady revenue and enhances customer loyalty.
Partnerships with lifestyle brands boost brand visibility and customer engagement.

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