[Remote] Analyst II at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, BroadbandIndustries

Requirements

Bachelor’s degree preferred or equivalent experience
Excellent verbal and written communications skills, comfortable interfacing with customers, executives, and leadership personnel
Understand and are knowledgeable on key systems that you will use to research or analyze problems
5+ years’ experience in or working within contact center operational support, or in an equivalent role
Ability to work independently, be self-driven, to meet and exceed the needs of our customers in a fast-paced, constantly changing environment
Ability to work various shifts, including evenings, mandatory overtime, and holidays if necessary
Strong knowledge in Microsoft office products

Responsibilities

Working with multiple departments and entities to provide viable resolutions in an expedient manner
Resolving executive level customer complaints filed with various executive officers and state or federal agencies
Serving as a strong, independent advocate and champion for Brightspeed customers and company processes
Saving or retaining customers through solving their issues and turning negative experiences into positive ones
Making product recommendations to fit needs
Balancing reactive problem solving and a strong initiative-taking, analytical focus
Identifying root cause issues, work resolutions, and be a catalyst for change management efforts

Skills

Key technologies and capabilities for this role

Customer Service ResolutionExecutive Complaint HandlingRoot Cause AnalysisChange ManagementAnalytical Problem SolvingVerbal CommunicationWritten Communication

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What is the salary range for the Analyst II role?

This information is not specified in the job description.

What qualifications are required for the Analyst II position?

A bachelor’s degree is preferred or equivalent experience, 5+ years in contact center operational support or equivalent, excellent verbal and written communication skills, strong knowledge of Microsoft Office products, and ability to work independently in a fast-paced environment.

What is the work arrangement or location preference at Brightspeed?

The role is remote, but the company prioritizes hiring talent in the Charlotte area for its hybrid workforce, with HQ in Charlotte, NC.

What experience stands out for this Analyst II role?

Candidates with 5+ years in contact center operational support, excellent communication skills for interfacing with executives, and the ability to work independently in a fast-paced environment will catch their eye.

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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