AMS Strategic Customer Engagements ( Elevate) Technical Advisor at ServiceNow

The Enterprise Architect will engage with customer executives to identify pain points and opportunities, translating them into ServiceNow solutions. They will work with customers, colleagues, and partners to explain the power of the Now platform and future work opportunities. The role involves leading architecture and design engagements to demonstrate how ServiceNow meets customer needs, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and co-creating industry-specific solutions. The Enterprise Architect will understand customer business strategies and articulate how ServiceNow can enable and deliver value, integrating seamlessly into their technology landscape. They will also communicate the ServiceNow and platform of platforms architecture at various levels, interact with multiple levels within customer accounts, maintain relationships, provide thought leadership, and collaborate with internal business units. Additionally, they will identify, lead, and contribute to the creation of best practices, white papers, and workshops.