AI RevOps

Position Overview

• Location Type: Remote
• Job Type: Contract/Full-time
• Salary: Not Specified

Tactiq is a rapidly growing global Series A SaaS startup headquartered in Sydney. We use generative AI to extract actionable knowledge from conversations, aiming to transform how teams capture and utilize conversational insights to drive productivity and innovation. We have over 800,000 users across 20,000 organizations globally.

The AI RevOps (“airops”) Lead will architect, automate, and optimize a unified, data-driven commercial operations ecosystem. Leveraging AI and low-code/no-code platforms, you will transform siloed sales, marketing, support, and customer-success signals into real-time, ROI-driven insights at scale.

Key Responsibilities

• System Design & Integration: Reverse-engineer legacy workflows; integrate CRM (HubSpot), BI dashboards, support, and CS tools into one platform.
• AI-Driven Automation & Experimentation: Identify high-leverage processes (e.g., hyper-personalized outreach, churn-risk detection); prototype, measure, and scale AI agents.
• Data Analysis & Insight Generation: Mine large datasets for leading indicators of engagement, expansion, and churn; translate analytics into Go-To-Market recommendations.
• Cross-Functional Collaboration & Change Management: Align Sales, Marketing, Product, and Leadership on KPIs; drive adoption through training and stakeholder management.
• Continuous Improvement & Governance: Define data-quality standards and AI guardrails; monitor performance, iterate on models, and surface risks proactively.

Main Characteristics

• Ambiguity Mastery: Excels in evolving, startup-style environments.
• Strategic-Operational Hybrid: Balances vision with hands-on execution.
• Experimentation Ethos: Rapid cycles of hypothesis, test, learn, and scale.
• Collaborative Independence: Works autonomously yet engages stakeholders.
• Customer-Centric Mindset: Designs processes around real buying journeys, not just firmographics.

Key Skills & Requirements

• RevOps Expertise: Deep commercial operations experience in SaaS.
• AI & Automation Fluency: Proficiency with sales-enrichment AI (Apollo AI, LinkedIn Navigator, etc.) and orchestration tools.
• CRM & BI Platforms: Hands-on experience with HubSpot, Mixpanel, and reporting frameworks.
• Analytical & Visual Thinking: Ability to translate data insights into visual workflows.
• Communication & Change Management: Skill in bridging technical and business audiences.
• Project Management: Track record of stakeholder alignment and iterative delivery.

Technical Requirements

• Comfortable with low-/no-code automation, AI, and data-integration platforms.
• Basic understanding of APIs, webhooks, integration, and developer collaboration.
• Familiarity with BI/reporting frameworks and data-quality best practices.

Ideal Candidate Profile

• Curious Problem-Solver: Asks “why” and “what if” to uncover root causes.
• Startup Grit: Thrives wearing multiple hats and pivoting quickly.
• Results-Obsessed: Measures success via velocity, conversion uplift, and churn reduction.
• Self-Starter: Identifies gaps and drives solutions autonomously.
• Collaborative Leader: Builds cross-functional trust with data storytelling.

Company Culture & Benefits

• Tactiq Style: Concise, make-it-happen approach.
• Culture: Dynamic, collaborative, valuing rapid feedback, empowerment, and openness.
• Decision-Making: Fast, based on sanity checks, common sense, and universal business laws.
• Work-Life Balance: Recognizes the importance of life outside work.
• Pace: Aims to run from ideation to shipment in hours or days.

Work Conditions

• Fully remote role from anywhere in Australia.
• Fast-paced, evolving priorities based on market feedback.
• High visibility.