AI Engagement Manager at VideaHealth

New York, New York, United States

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$120,000 – $160,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Dentistry, Healthcare, Artificial IntelligenceIndustries

Requirements

3-5 years experience in management consulting and/or as a customer success manager, account manager, or similar at a B2B SaaS company. Experience in health tech and/or AI applications is a plus
Excellent client management and relationship-building skillset, as exemplified by a history of acting as a strategic advisor to your portfolio of customers
Excellent messaging, positioning and presentation of information
Excellent negotiation, internal and external collaboration, and listening skills
Operational excellence and strong organizational skills
Strong business and financial acumen
Proven ability to manage multiple clients and projects simultaneously
Analytical skills to interpret data and drive actionable insights

Responsibilities

Executive Stakeholder Management: Develop and maintain strong executive relationships with key client stakeholders to ensure long-term loyalty and satisfaction, leading ROI analysis, steering committees, and acting as a strategic thought partner
Collaboration with Customer Success and Implementation: Partner closely with our Customer Success Manager to ensure smooth onboarding, training, and resolution of any issues, facilitating client success and satisfaction
Strategic Account Planning: Create and execute strategic account plans to identify and capitalize on opportunities for growth, ensuring the continuous delivery of value to our clients
Co-Development of AI Use Cases: Act as a client advocate, representing their needs and feedback internally as new products are brought to market
Revenue Generation: Drive revenue growth through the successful management of renewals, upgrades, and expansion opportunities within enterprise customer accounts
Sales Forecasting: Exhibit precision in sales forecasting, ensuring reliable revenue predictions to support business planning and decision-making
Industry Expertise: Stay up-to-date with industry trends and leverage deep industry knowledge to act as a trusted advisor to dental professionals, guiding them through digital transformation in dental care
Meetings and Conferences: Attend customer meetings and industry conferences as required to strengthen relationships and represent VideaHealth

Skills

Key technologies and capabilities for this role

Stakeholder ManagementExecutive RelationshipsROI AnalysisStrategic Account PlanningCustomer SuccessAI Use CasesRevenue GenerationCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the salary range for the AI Engagement Manager position?

The salary range is $120K - $160K.

Is this role remote or hybrid?

The position is hybrid.

What experience is required for this role?

Candidates need 3-5 years of experience in management consulting and/or as a customer success manager, account manager, or similar at a B2B SaaS company, with health tech and/or AI applications as a plus.

What skills are essential for success in this position?

Excellent client management and relationship-building skills are required, along with a history of acting as a strategic advisor to customers, and excellent messaging skills.

What opportunities does this role offer for growth?

As an early AI Engagement team member, there is significant opportunity to shape this growing function.

VideaHealth

AI solutions for dental diagnostic accuracy

About VideaHealth

VideaHealth focuses on improving dental care using artificial intelligence (AI) technology. The company provides tools that help dental service organizations (DSOs) and individual clinicians enhance their diagnostic accuracy and transparency in patient care. Their AI solutions integrate into existing dental practices, allowing professionals to make more precise diagnoses, which can lead to better treatment outcomes and increased patient satisfaction. VideaHealth differentiates itself by offering a subscription or licensing model for its services, ensuring a steady revenue stream while also providing demos to showcase their technology. The main goal of VideaHealth is to transform dental care by enhancing diagnostic capabilities and building trust between patients and their dental providers.

Boston, MassachusettsHeadquarters

2018Year Founded

$25.8MTotal Funding

SERIES_ACompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Fast paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us

A team led by a VP of Engineering who spent the first half of his career as an engineer who understands what engineers need to thrive and whose mission is for Videa to be the best team you'll ever join.

Competitive pay and equity.

Agile organization where being senior translates to being a mentor and role model for others. We lead by example.

Technical challenges on the leading edge of innovation where software and machine learning

Risks

Emerging dental AI startups threaten VideaHealth's market share.

Regulatory challenges may arise with new AI algorithm introductions.

Dependence on DSOs poses risks if they switch to competitors.

Differentiation

VideaHealth offers the only FDA-cleared dental AI pediatric algorithm on the market.

The company collaborates with DSOs to enhance diagnostic accuracy and transparency.

VideaHealth integrates AI solutions seamlessly into existing dental practices.

Upsides

Partnerships with DSOs like Heartland Dental expand VideaHealth's market reach.

The rise of personalized dental care aligns with VideaHealth's AI tool development.

Increasing 3D dental imaging adoption offers expansion opportunities for VideaHealth's AI capabilities.

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