Agent ou agente, Soutien à la clientèle – Produits nutritionnels (Montréal)-Contract 18 mois at Abbott

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, NutritionIndustries

Requirements

1 to 3 years of customer service experience
University degree, at minimum
Bilingualism (English and French) spoken and written
Excellent knowledge of certain software, such as the MS Office suite; speed required for data entry
Excellent interpersonal skills
Strong sense of urgency
Ability to work effectively individually and in a team
Ability to set priorities to achieve service objectives

Responsibilities

Provide timely, adequate, and accurate information on Abbott's nutritional products to help clients make informed and rational decisions about product choice and use
Enter all telephone and digital interactions into the tracking system
Ensure compliance with policies and procedures
Discuss inquiry requests or important trends with the supervisor of the Nutrition Communications team and relay client feedback for continuous improvement
Keep information on all Abbott nutritional products up to date for reference guides
Follow up on client requests to ensure files are resolved quickly
Perform your annual self-assessment
Write your goals and development plan for the next year

Skills

Key technologies and capabilities for this role

Customer Service

Questions & Answers

Common questions about this position

Is this a full-time position and how long is the contract?

This is a full-time contract position lasting 18 months.

Where is this job located?

The position is based at the Montreal head office.

What are the main responsibilities of this customer support role?

Responsibilities include providing accurate product information to customers, entering calls into the tracking system, following up on requests, discussing trends with supervisors, and maintaining product references.

What is the work environment like at Abbott?

Agents work together as a team to respond efficiently to customers and provide the best possible service, in a company recognized as an excellent workplace globally with opportunities for professional advancement.

What makes a strong candidate for this role?

Strong candidates should have knowledge of nutritional products, excellent customer service skills for handling phone and digital interactions, attention to detail for data entry and follow-ups, and the ability to communicate trends to supervisors.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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