Solution Consultant - TMT Customer Workflow

Employment Type: Full-time Location Type: Remote Salary: $131,000 - $217,000 (base pay, plus equity, variable/incentive compensation, and benefits)

Company Description

ServiceNow, founded in San Diego, California in 2004, is a global market leader in AI-enhanced technology. We serve over 8,100 customers, including 85% of the Fortune 500®, by connecting people, systems, and processes with our intelligent cloud-based platform. Our mission is to make the world work better for everyone.

Position Overview

As a Solution Consultant within our Solution Consulting team, you will play a crucial role in supporting TMT Customer Workflow and Solution Sales. You will be responsible for guiding revenue for one of our products, working in close partnership with Sales, Product Management, and the executive team. This is a hands-on technical role requiring expertise in solution delivery and positioning during sales cycles.

Responsibilities

• Act as a technical consultant with the advanced ability to develop, position, and provide product-specific solutions during sales cycles.
• Achieve quarterly and annual sales goals for an assigned territory.
• Support product sales as a technical and domain expert for a client-facing sales team.
• Lead discovery workshops to understand customer challenges and deliver product demonstrations that align our solutions with customer needs.
• Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Provide feedback to product management on product enhancements to address customer needs and add value.
• Share and learn best practices and reusable assets with other Solution Consultants to improve team quality and efficiency.
• Stay current on competitive analysis and market differentiation.
• Support marketing events, including executive briefings, conferences, user groups, and trade shows.

Qualifications

• 7+ years of pre-sales solution consulting or sales engineering experience.
• Telecom experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with sales counterparts to drive execution excellence.
• Travel, as necessary.

Compensation and Benefits

• Base Pay: $131,000 - $217,000 (guideline, actual compensation varies based on qualifications, skill level, competencies, and work location).
• Incentive Compensation: Sales positions offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, flexible time away plan, and family leave programs.
• Note: Compensation is based on the geographic location of the role and is subject to change.

Additional Information

Work Personas: ServiceNow embraces a flexible and distributed work environment. Work personas (flexible, remote, or required in office) are assigned based on the nature of the work.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality.