Advisory Solution Consultant - CRM, CPQ & Digital Commerce

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a member of our Solution Consulting team, you will play a pivotal role in accelerating our U.S. revenue growth by supporting CRM, CPQ, and digital commerce solution sales across a range of industries. You will act as a hands-on technical consultant and strategic advisor, collaborating closely with Sales, Product Management, and cross-functional stakeholders to craft customer-centric solutions. This role combines deep technical acumen with strong business insight to drive high-impact engagements throughout the pre-sales cycle.

Responsibilities

• Solution Development & Positioning: Act as a senior-level technical expert responsible for developing and positioning tailored solutions during the sales process.
• Customer Engagement: Guide customers through discovery, design, and demonstration, aligning solutions with their business objectives while helping drive sales performance.
• Sales Support: Support sales efforts as a technical and domain expert across CRM, CPQ, and automation platforms.
• Discovery & Design: Lead engaging technical discovery sessions and workshops to uncover customer challenges and use cases.
• Demonstration Delivery: Design and deliver tailored product demonstrations that effectively highlight business value.
• Relationship Building: Build trusted relationships with both technical and executive stakeholders, including C-level decision-makers.
• Product Feedback: Provide actionable insights and feedback to Product and Engineering teams to improve offerings.
• Knowledge Sharing: Share best practices, reusable assets, and industry knowledge with the broader Solution Consulting team.
• Market Awareness: Stay up to date on market trends, competitors, and emerging technologies.
• Event Representation: Represent the company at key marketing and customer events, including workshops, briefings, and conferences.

Qualifications

To be successful in this role, you have:

• AI Experience: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Pre-Sales Expertise: 7+ years of experience in pre-sales solution consulting, sales engineering, or a similar role.
• CRM/CPQ Expertise: Deep expertise in CRM and CPQ technologies, ideally across platforms like Salesforce, ServiceNow, SAP, Oracle, Adobe, or Shopify.
• Technical Acumen: Strong technical understanding of APIs, middleware, cloud-native architecture, and web technologies (JavaScript, JSON).
• Solution Design: Proven experience conducting technical discovery sessions and designing customer-focused solutions.
• Communication Skills: Excellent communication and presentation skills across technical and business audiences.
• Collaboration: Strong collaboration skills, with experience working cross-functionally with Sales, Product, Engineering, and Marketing teams.
• Strategic Thinking: Ability to think strategically and operate independently in a fast-paced, remote-first environment.
• Executive Engagement: Confidence and experience in engaging executive-level stakeholders and influencing strategic decisions.
• Certifications (Plus): ServiceNow or other relevant cloud platform certifications are a plus.
• Industry Experience (Plus): Experience within U.S. industry verticals such as manufacturing, telecommunications, or technology.

Compensation

For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base salary range is a guideline and may be adjusted based on experience, skills, and location.