Specialist Solution Consultant

Employment Type: Full-time Location Type: Remote Salary: $146,625 - $241,950 (base pay, plus equity, variable/incentive compensation, and benefits)

Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader transforming how work is done. We provide innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, enabling organizations to work smarter, faster, and better. Join us in our mission to make the world work better for everyone.

Position Overview

The Specialist Solution Consultant is a technical and business consultant responsible for developing, positioning, and providing industry and product-specific solutions during sales cycles to achieve quarterly and annual sales goals within an assigned territory. This role supports product sales as the technical, industry, and domain expert for a client-facing sales team targeting customers and prospects across one or multiple industry markets.

Responsibilities

• Lead discovery workshops to understand customer challenges.
• Deliver persona and value-based product demonstrations to align solutions with customer needs.
• Develop client partner relationships.
• Guide strategic programs in top accounts, including customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management to influence the product roadmap and strategy based on customer needs and market dynamics.
• Share best practices and reusable assets with other Solution Consultants to enhance team quality and efficiency.
• Stay current on competitive analysis and market differentiation.
• Support marketing events, including executive briefings, conferences, user groups, and trade shows.

Qualifications

• 7+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications.
• Industry experience in Financial Services.
• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions.
• Experience collaborating with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with sales counterparts to promote execution excellence.
• Ability to travel as necessary.

Compensation and Benefits

• Base Pay: $146,625 - $241,950 (guideline, actual compensation varies based on qualifications, skill level, competencies, and work location).
• Incentive Compensation: Sales positions offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, flexible time away plan, and family leave programs.

Additional Information

Work Personas: ServiceNow utilizes work personas (flexible, remote, or required in office) to categorize employees based on the nature of their work, reflecting our flexible and trust-based approach to distributed work.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. ServiceNow considers all qualified applicants with arrest or conviction records in accordance with legal requirements.

Accommodations: Information regarding accommodations is available.