Advisory Solution Consultant – CRM (Transportation & Logistics)

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation & Logistics, Enterprise Software, Customer Relationship Management (CRM)Industries

Requirements

Candidates must have at least 7 years of experience in Solution Consulting, Sales Engineering, or Technical Pre-Sales, with over 5 years of CRM/Customer Experience expertise in areas like Customer Service, Field Service, CCaaS, or industry CRMs. A deep understanding of Transportation & Logistics workflows, including dispatch and delivery, B2B contract management, order orchestration, field service operations, asset tracking, and call center transformation, is essential. Strong communication, storytelling, cross-functional collaboration, and adaptability in a fast-paced environment are also required. Preferred qualifications include experience with ServiceNow or ITSM platforms, knowledge of service-based operating models in transportation and logistics, understanding of CRM's intersection with supply chain, HR, and asset management, and familiarity with CPaaS, GenAI/Virtual Agents, or contact center platforms. Hands-on experience with Generative AI (GenAI), Large Language Models (LLMs), or AI-powered chatbot frameworks is highly desirable.

Responsibilities

The Advisory Solution Consultant will own the technical win for ServiceNow's CRM portfolio (CSM, FSM, SOM) within key Transportation & Logistics accounts. They will partner with sales teams to align on account strategy, lead discovery sessions, and create solution visions tied to KPIs. Responsibilities include building and delivering industry-specific, persona-driven demos, collaborating with partners and product teams on roadmap alignment, and supporting strategic pursuits and RFP/RFI responses. The role also involves driving awareness of best practices in enterprise support models, mentoring internal teams on CRM trends in transportation, and participating in pipeline generation activities like marketing events and webinars.

Skills

CRM

Customer Service Management (CSM)

Field Service Management (FSM)

Sales & Order Management (SOM)

Solution Consulting

Technical Sales

RFP/RFI Response

Cloud-based platforms

Business Process Transformation

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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