Solution Consultant - [Employee Experience, Customer Workflow, ITX]

Employment Type: Full-time Location Type: Remote Salary: $146,625 - $241,950 (Base Pay)

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Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader transforming how work is done. We provide innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, enabling organizations to work smarter, faster, and better. We are driven by our purpose to make the world work better for everyone.

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Position Overview

As a member of the Solution Consulting team, you will play a pivotal role in supporting Solution Sales for Employee Experience, Customer Workflow, and ITX. You will guide revenue for one of our products, collaborating closely with Sales, Product Management, and the executive team. This is a hands-on technical consultant position requiring expertise in solution delivery and positioning during sales cycles.

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What You Get To Do

• Act as a technical consultant with the advanced ability to develop, position, and provide product-specific solutions during sales cycles.
• Achieve quarterly and annual sales goals for an assigned territory.
• Support product sales as a technical and domain expert for a client-facing sales team.
• Lead discovery workshops to identify customer challenges and deliver product demonstrations that align our solutions with customer needs.
• Address product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Provide feedback to product management on product enhancements that can address customer needs and add value.
• Share and learn best practices and reusable assets with other Solution Consultants to improve team efficiency and quality.
• Stay current on competitive analysis and market differentiation.
• Support marketing events, including executive briefings, conferences, user groups, and trade shows.

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Qualifications

To be successful in this role, you should have:

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on a function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterparts to drive execution excellence.
• Travel, as necessary.

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Compensation and Benefits

For positions in this location, we offer a base pay range of $146,625 - $241,950, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions typically include a competitive On Target Earnings (OTE) incentive compensation structure.

• Base Pay: $146,625 - $241,950 (guideline, individual compensation will vary based on qualifications, skill level, competencies, and work location).
• Incentives: Variable/incentive compensation, competitive OTE for sales positions.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, flexible time away plan, and family leave programs.

Note: Compensation is based on the geographic location of the role and is subject to change based on work location.

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Additional Information

Work Personas

ServiceNow embraces a flexible and trusting approach to our distributed work environment. Work personas (flexible, remote, or required in office) are assigned based on the nature of the work and the assigned work location. [Learn more here](To determine eligibility for a wor).