Advisory Solution Consultant - Creator Workflows

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

ServiceNow is seeking an Advisory Solution Consultant - Creator Workflows. This is a customer-facing role where you will act as a domain expert, driving innovative business solutions with our customers by applying technical and business skills. This Pre-Sales/Sales Engineering/Solution Consulting role requires expertise in architecting custom solutions to address business problems on the Now Platform (or similar platforms). You will be responsible for demonstrating and prototyping platform capabilities, and in select cases, identifying specific requirements to work with designers and developers to build and present innovative pre-sales solution prototypes to customers.

The Advisory Solution Consultant - App Engine will deliver strategic visions to executive personas at clients on the value of ServiceNow solutions. The candidate must be able to articulate the business value message in front of both technical and non-technical customers. You will partner with sales, solution consulting, and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions.

Responsibilities

• Act as a domain expert and drive innovative business solutions with customers.
• Apply technical and business skills to address customer needs.
• Architect custom solutions on the Now Platform (or similar platforms).
• Demonstrate and prototype platform capabilities.
• Identify specific requirements for working with designers and developers to build and present innovative pre-sales solution prototypes.
• Deliver strategic visions to executive personas at clients on the value of ServiceNow solutions.
• Articulate business value messages to both technical and non-technical customers.
• Partner with sales, solution consulting, and the ServiceNow ecosystem to achieve customer success.
• Provide thought leadership and drive awareness.
• Take a consultative approach with customers and prospects to discover and map business outcome-driven solutions.
• Provide solutions and enablement to the technical sales force.
• Provide prospective customers with product and solution advice during pre-sales discussions.
• Provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements.

Requirements

• Well-versed in architecting custom solutions to address business problems on the Now Platform (or similar platforms).
• Ability to articulate business value messages to both technical and non-technical customers.
• Consultative approach to discovering and mapping business outcome-driven solutions.
• Technical and business expertise.
• Product and solution leadership capabilities.

Reporting Structure

• Reports to: Senior Manager, AMS Solution Consulting - Creator Workflows

Growth Opportunity

Creator Workflows and Custom Application Development on the Now Platform App Engine is a rapidly growing focus area for ServiceNow. As the Now Platform is a leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms and Forrester's Low-Code Wave, members of this team will have the opportunity to drive this next growth engine for ServiceNow, with support from the business unit, executive team, and sales.