Solution Consultant - State and Local

Employment Type: Full-time Location Type: Remote Salary: Not Specified

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting State and Local Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

Responsibilities

• Technical Expertise: Act as a technical and domain expert for a client-facing sales team, supporting product sales.
• Solution Development & Positioning: Develop, position, and provide product-specific solutions during sales cycles.
• Discovery & Demonstration: Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
• Customer Engagement: Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Product Feedback: Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
• Collaboration & Best Practices: Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Market Awareness: Stay current on competitive analysis and market differentiation.
• Event Support: Support marketing events including executive briefings, conferences, user groups, and trade shows.
• Sales Goals: Achieve quarterly and annual sales goals for an assigned territory.

Qualifications

• AI Integration Experience: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Pre-Sales Experience: 7+ years of pre-sales solution consulting or sales engineering experience.
• Platform Proficiency: Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Cross-Functional Collaboration: Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory Management: Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence.
• Government Understanding: Understands both State and Local Government.
• Customer Handling: Ability to deal with challenging customers.
• Attention to Detail: Has deep attention to detail.
• Organization: Well organized.
• Travel: Travel, as necessary.

Additional Information

• Work Personas: ServiceNow approaches its distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.