Advisory Solution Consultant

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Information TechnologyIndustries

Requirements

Candidates should have 5+ years of experience in presales, solution consulting, or solution architect roles, with proven ability to build trusted relationships with technical and non-technical stakeholders. Strong communication, listening, and objection handling skills are required, along with comfort navigating ambiguity and guiding customers through change. Experience working with at least one major cloud provider (AWS, Azure, or GCP) and a high-level understanding of cloud infrastructure concepts are necessary. Hands-on experience with at least one ServiceNow product area and understanding of common integrations are also required. Experience leveraging or critically thinking about AI integration into work processes is a plus.

Responsibilities

The Hyperscaler Solution Consultant will engage customers to explore how ServiceNow collaborates with hyperscalers (AWS, Azure, GCP) to deliver integrated solutions, aligning technical capabilities and strategic goals. This role partners with account executives, hyperscaler product management, and partner sales teams to help customers understand, plan, and realize the value of a cloud-enabled ServiceNow environment. Key responsibilities include driving customer cloud strategy and migration conversations, acting as a trusted advisor, delivering guidance on migration scope, impact, and benefits, and educating customers on migration implications. The consultant will also assist in positioning hyperscaler marketplace procurement, collaborate with partners and internal teams, stay informed on ServiceNow product architecture, and document best practices.

Skills

Cloud Strategy

Migration

AWS

Azure

GCP

Technical Consulting

Presales

Customer Engagement

Workflow Optimization

Business Process Improvement

Cloud Computing

Platform Integration

Sales Enablement

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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