Solutions Architect (Amazon Connect)
WillowTreeSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), Information TechnologyIndustries
Requirements
Candidates must have customer-facing contact center experience, with proven experience building integrations across WFM, CRM, and contact center solutions. Experience with communications protocols and APIs like WebRTC and SIP, hands-on scripting/coding in languages such as Python, Java, C#, .NET, or Node.js, and API integration experience are essential. Strong troubleshooting and debugging skills, along with experience in Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing, are required. Knowledge of automation tools and frameworks like Jenkins, GitLab CI/CD, and CodeDeploy, along with contact center architecture knowledge and experience in technology/software sales or pre-sales, is also necessary. Excellent communication and presentation skills, with a high degree of comfort speaking with executives, IT management, and customers, are a must.
Responsibilities
The AWS Solution Architect will ensure customer success in building and launching Amazon Connect solutions, conducting technology assessments and audits to identify opportunities for improvement and ROI. They will facilitate business process reviews, educate customers on AWS value propositions, and participate in architectural discussions to ensure successful cloud deployments. The role involves leading customer discovery, building project ROIs, and delivering presentations, as well as translating customer requirements into contact center designs using best practices and AWS services. The architect will oversee and mentor technical teams, acting as a liaison between technical and business stakeholders, and driving best practice contact center design throughout solution delivery. They will manage project and customer communications, deliver end-user training and documentation, and exercise independent judgment on enterprise-level projects, leading vision and strategy discussions with leadership.
Skills
AWS
Amazon Connect
Salesforce
Agentforce
Generative AI
AI
Customer Experience
Business Process Review
Technology Assessment
ROI Analysis
NeuraFlash
AI-powered CRM solutions for businesses
About NeuraFlash
NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.
Boston, MassachusettsHeadquarters
2016Year Founded
$2.2MTotal Funding
DEBT_PPCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees