Admin de Satisfacción del Cliente Asoc at Aptiv

Nuevo Laredo, Tamaulipas, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Knowledge of customer complaint response procedures (8D, DPS, DPRTS)
Familiarity with Customer Portal, control plan execution, and PFMEA updates
Ability to coordinate with multidisciplinary teams for problem-solving
Skills in data analysis over weekly, monthly, and annual periods
Experience with continuous improvement processes
Capability to prepare customer presentations for quality issues
Understanding of root cause analysis and irreversible corrective actions
Proficiency in managing inventory, sorting services, and RMA coordination

Responsibilities

Execute customer satisfaction through complaint response procedures according to customer-specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution, and PFMEA updates
Ensure customer satisfaction process and KPI performance
Monitor customer KPI performance, analyze data, apply continuous improvement, and perform corrective actions for KPIs below target
Maintain lessons learned database
Ensure customer complaint response on customer portals for all WFCC and CSE reports (first answer: 24H; final answer with root cause and action plan: 14 days)
Coordinate multidisciplinary team for problem-solving, root cause analysis, and implementation of irreversible corrective actions
Submit corrective actions related to customer complaints (WFCC, Unformal, WIRS) on customer portals
Control sorting services and coordinate RMA for customer complaints; ensure immediate containment with defined quality checks, rework, and data collection
Implement Quality Alerts and ICA (Interim Containment Action)
Analyze parts returned due to warranty issues
Prepare customer presentations for quality issues
Ensure temporary measures are eliminated once process performance and stabilization are back to expected levels
Control all inventory available in the pipeline
Perform any other work activity related to the position

Skills

PFMEA

Control Plan

Root Cause Analysis

KPI Monitoring

Continuous Improvement

Customer Complaint Management

Quality Alerts

ICA

RMA

Customer Portal

Warranty Analysis

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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