[Remote] Complaints & Grievances Coordinator (Temporary) at Spring Health

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, TechnologyIndustries

Requirements

2+ years experience in a healthcare, behavioral health, or insurance environment
Strong understanding of grievance processes, regulatory timelines, and privacy standards (e.g. HIPAA)
Excellent written communication skills, strong attention to detail
Excellent organizational and time-management skills
Empathy-driven, customer-first approach in sensitive scenarios
Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
Preferred
Knowledge of DMHC, NCQA, CMS and other regulatory bodies
Experience in a digital health or startup environment
Experience with CRM or case tracking tools like Zendesk, or similar

Responsibilities

Monitor, triage, and address incoming member complaints and grievances through internal systems and support as appropriate
Conduct thorough case reviews and collaborate with operations teams to gather documentation and context
Draft formal responses and ensure timely resolution in compliance with internal SLAs and regulatory guidelines
Maintain accurate records and documentation of all case activity
Work closely with Operations Compliance to track and pursue the resolution of grievances
Identify trends and surface feedback to improve service quality and satisfaction

Skills

Key technologies and capabilities for this role

Complaint ResolutionCustomer ServiceBillingClinical SupportQuality AssuranceEmpathyCompliance

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote temporary position.

What benefits are offered for this role?

As a temporary (contract) position, this role is not eligible for any non-statutory benefits.

What is the minimum experience required?

The role requires a minimum of 2+ years of experience.

Is there potential for this temporary role to become permanent?

Yes, this is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs.

What flexibility is needed for this role?

Flexibility to support occasional shift adjustments (depending on business needs) is preferred, with advance notice provided when possible.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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