Enterprise Customer Success Manager
Sigma Computing132,000 - 165,000 USD/year
- Full Time
- Expert & Leadership (9+ years)
$99,100 – $137,800Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Data Platform, Software as a ServiceIndustries
Requirements
Candidates should possess project management skills to track and manage customer timelines with allocated resources, along with an understanding of data architecture, data analytics, and cloud technology. Hands-on experience with SQL is required, complemented by familiarity with database technologies such as Snowflake, Databricks, Redshift, Azure SQL, and BigQuery, as well as scripting languages like Python. Experience with Cloud technologies (AWS, Azure, Google Cloud) is essential, alongside the ability to solve customer-specific business problems and apply Snowflake’s solutions. A University degree in computer science, engineering, mathematics, or a related field, or equivalent experience, is needed, and the SnowPro Core certification is a plus. Understanding of Data Science concepts is beneficial.
Responsibilities
The Activation Solution Engineer will engage with newly signed customers through quick start outreach within the first 90 days, setting objectives and generating relevant documentation. They will be accountable for documenting onboarding activities in tools like Salesforce, collaborating with account teams to highlight risks and engage cross-functional resources, and answering technical questions from customers regarding Snowflake’s technology and solutions. This role involves identifying gaps and enablement assistance for customer’s technical users, orchestrating Snowflake’s internal programs to support the customer’s onboarding journey, and managing a customer portfolio to increase platform usage, adoption, and growth through retention and growth strategies. Furthermore, they will promote self-sufficiency by creating and sharing knowledge, provide sentiment analysis and success planning, and identify recurring problems to suggest continuous improvement, while also handling multiple projects simultaneously and communicating Snowflake’s vision to diverse audiences.
Skills
SQL
Data Architecture
Data Analytics
Cloud Technology
Python
Database Technology
AWS
Azure
Google Cloud
Project Management
Customer Communication
Problem-Solving
Salesforce
Snowflake
Data management and analytics platform
About Snowflake
Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.
Key Metrics
Bellevue, WashingtonHeadquarters
2012Year Founded
$1,341.3MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees