Activation Solution Engineer

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $99.1K - $137.8K

Join the Snowflake team and help build the future of the AI Data Cloud! This role focuses on engaging with newly signed customers, driving quick starts, and ensuring a successful onboarding journey. You’ll collaborate with account teams, answer technical questions, and identify opportunities for customer growth and platform adoption.

Requirements

• Project Management Skills: Ability to track, manage, and drive customers to agreed-upon timelines with the agreed-upon resources.
• Technical Understanding: Understanding and experience with data architecture, data analytics, and cloud technology.
• SQL Proficiency: Hands-on experience with SQL is required.
• Database Experience: Experience working with database technology (e.g., Snowflake, Databricks, Redshift, Azure SQL, BigQuery).
• Scripting Languages: Experience with scripting languages (e.g., Python).
• Cloud Technologies: Experience working with Cloud technologies (AWS, Azure, Google Cloud).
• Problem-Solving Skills: Ability to solve customer-specific business problems and apply Snowflake’s solutions.
• Customer Facing Skills: Ability to effectively communicate Snowflake’s vision to technical and executive audiences.
• Education: University degree in computer science, engineering, mathematics, or a related field, or equivalent experience.
• SnowPro Core Certification: A plus.
• Data Science Concepts: Understanding of Data Science concepts is a plus.

Responsibilities

• Quick Start Outreach: Engage with newly signed customers within the first 90 days.
• Objective Setting & Documentation: Set objectives, get customer dedication, track activities, and generate relevant documentation.
• Salesforce Management: Be accountable for documenting onboarding activities in tools like Salesforce.
• Collaboration: Collaborate with account teams to highlight risks and engage appropriate cross-functional resources (e.g., professional services, partners, technical support).
• Technical Support: Answer technical questions from customers regarding Snowflake’s technology, capabilities, solutions, and applications.
• Strategic SOWs: Identify opportunities to engage partners at opportune times for strategic Statements of Work (SOWs).
• Onboarding Orchestration: Orchestrate Snowflake’s internal programs and resources to support the customer’s onboarding journey.
• Customer Portfolio Management: Manage a customer portfolio, creating and implementing strategies to increase usage, adoption, and growth of the platform, measured by customer retention and growth.
• Knowledge Sharing: Promote self-sufficiency through the creation and sharing of knowledge through multiple mediums and channels.
• Sentiment Analysis & Success Planning: Provide sentiment analysis and success planning.

Application Instructions

• Information not provided in the job description.

Company Information

• Information not provided in the job description.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure.