Accounts Receivable - Billing Analyst P2 at Workday

Costa Rica

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Finance, SaaSIndustries

Requirements

3+ years of experience in Accounts Receivable, Finance Operations, or relevant customer facing experience
Accounting or business degree preferred
Genuine passion for customer service
Excellent follow-up skills and interest in seeing issues through to resolution
Strong analytic and problem-solving skills
Organized, detail oriented, and accurate
Ability to react quickly to change and implement new processes

Responsibilities

Maintain a portfolio of customer accounts which includes weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues, and performance of customer account reconciliations as needed
Act as a subject matter expert, mentor, and coach to a team of AR Analysts, performing training to new team members and others as needed
Maintain accounts receivable customer files and records
Manage a portfolio of customer accounts, building and maintaining strong relationships to ensure customer satisfaction
Serve as a point of escalation for complex customer issues, troubleshooting and resolving past-due balances and other disputes in a professional and timely manner
Partner with other teams, including sales, finance, and operations, to streamline processes and resolve interdepartmental issues affecting AR
Identify opportunities to improve AR processes and implement best practices to enhance efficiency and accuracy
Generate and analyze reports on key AR metrics, providing insights to management on the health of the AR portfolio
Special projects as assigned

Skills

Key technologies and capabilities for this role

Accounts ReceivableBillingCustomer ServiceCredit ManagementPast Due BalancesTroubleshootingPortfolio Management

Questions & Answers

Common questions about this position

What does the Accounts Receivable Analyst role involve?

The role involves managing a portfolio of customer credit accounts, providing exceptional customer service, troubleshooting past due balances, resolving issues with other teams, and acting as a subject matter expert mentoring AR Analysts.

What salary or compensation is offered for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is Workday's company culture like?

Workday's culture is rooted in integrity, empathy, and shared enthusiasm, with a focus on putting people first, celebrating diversity, driving innovation, and having fun while tackling big challenges together.

What qualities make a strong candidate for this role?

The ideal candidate is a highly motivated self-starter, goal driven, an excellent communicator who enjoys collaborating in a dynamic fast-paced environment.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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