[Remote] Billing Specialist at Flock Safety

United States

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$65,000 – $85,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Safety, Technology, SecurityIndustries

Requirements

2-5 years of experience in billing operations and/or accounts receivable in a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently
Excellent written and verbal communication skills
Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members
Strong analytical skills with the ability to navigate and manipulate datasets in Excel, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making
High level of enthusiasm, a positive attitude, and the ability to remain adaptable in response to changing needs and priorities within a dynamic, fast-paced work environment
Self-motivated and organized, with the ability to work independently, effectively managing and using time through organization and structure
Team player, capable of collaborating cross-functionally with various departments to solve complex issues and drive effective, optimal account resolutions
Proven experience with Salesforce

Responsibilities

Serve as the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations, collaborating with cross-functional teams within your assigned segment
Proactively manage case counts to ensure resolution is achieved in a timely manner
Maintain concise, complete, and accurate case notes and tags to enable management to report on performance and objectives
Perform customer reconciliations and analysis relating to perceived discrepancies and customer clarity as needed
Foster strong relationships with internal teams to streamline communication and problem-solving
Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution
Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources
Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, collections, and MEC deliverables

Skills

Key technologies and capabilities for this role

billing operationsorder managementinvoice processingcustomer case managementescalation handlingtime managementcross-functional collaborationcommunication

Questions & Answers

Common questions about this position

What is the salary range for the Billing Specialist position?

The salary range is $65K - $85K.

Is this Billing Specialist role remote?

Yes, the role is fully remote.

What skills are required for the Billing Specialist role?

Required skills include 2-5 years of experience in billing operations and/or accounts receivable in a fast-paced environment, exemplary time management, effective communication, and a desire to solve customer problems.

What is the company culture like at Flock Safety?

Flock Safety has a high-performance, low-ego team driven by urgency, collaboration, bold thinking, teamwork, ownership, and solving tough problems in an intense but rewarding environment.

What experience makes a strong candidate for this Billing Specialist role?

Candidates with 2-5 years in billing operations or accounts receivable in a fast-paced, high-growth environment, plus strong time management, communication skills, and the ability to thrive under pressure, will stand out.

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters

2017Year Founded

$372.2MTotal Funding

SERIES_ECompany Stage

Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Unlimited PTO

12 paid holidays

Fully-paid health benefits

16 weeks of parental leave

Work from home allowance

Learning & development stipend

Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.

Integration of drone technology may increase operational costs and financial strain.

Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.

The company offers a full-service, maintenance-free technology solution for public safety.

Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.

Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.

Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

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