Account Support Advisor at Hartford Financial Services

Cedar Rapids, Iowa, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

High School graduate or equivalent
Customer Service experience preferred
Computer Skills: Microsoft Office Suite
Salesforce experience desired
Detail Oriented
Ability to Multi-Task
Decision Making
Collection Skills
Cross Training
Time Management
Accountability
High Level of Written and Verbal Communication Skills
Customer Oriented
Complaint Resolution
Resolution of Mathematical Errors
Authorized to work for any employer in the U.S

Responsibilities

Manage a variety of incoming interactions to assist customers, including End User interactions, collections, and Customer relations within granted authority levels
Handle inbound inquiries such as invoicing, taxation, agreement terms, updating account information, and payment terms
Process payments, transfers & assumptions
Calculate and explain end of term options
Accurately respond to customer inquiries, complaints, and requests in a personable, timely manner with creativity and innovative thinking for mutually beneficial solutions
Provide inbound customer service interactions with the goal of one call resolution
Provide professional oral and written correspondence with all internal and external customers, as well as cross functional positions
Use a consultative approach to identify appropriate solutions
Understand the various types of agreements and the end of term process for each
Consistently meet or exceed daily core responsibilities
Complete basic team tasks
Understand and abide by account security procedures for all interactions
Effectively communicate with fellow Account Support Advisors to coordinate workflow and coverage needs
Actively participate in the achievement of team and company goals
Follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards

Skills

Customer Service

Collections

Payment Processing

Invoicing

Taxation

Account Management

Agreement Terms

End of Term Options

Hartford Financial Services

Insurance and financial services provider

About Hartford Financial Services

Hartford Financial Services provides insurance and financial products designed to protect individuals and businesses. Their offerings include various types of insurance, such as auto, home, and business insurance, as well as retirement and investment solutions. The company focuses on ensuring that clients are safeguarded against risks while also aiming to create a positive impact in the community. Unlike many competitors, Hartford Financial Services emphasizes a commitment to human achievement, striving to support clients in ways that extend beyond traditional insurance coverage. The goal of the company is to empower individuals and businesses to thrive by providing comprehensive protection and contributing to societal well-being.

Hartford, ConnecticutHeadquarters

1810Year Founded

$77.7MTotal Funding

N/ACompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees