Account Resolution Specialist at Hartford Financial Services

Cedar Rapids, Iowa, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, LeasingIndustries

Requirements

High school graduate or equivalent
Desire for collections experience in financial services-leasing or equivalent (not necessary)
Demonstrated ability to perform in a high intensity, customer focused environment
Proven track record of excellent written and verbal communication skills and negotiation skills
Ability to research, analyze and resolve problems
General math and computation skills
People skills
Ability to follow processes and procedures
Ability to effectively process high volume incoming/outgoing phone calls
Authorized to work for any employer in the U.S

Responsibilities

Contact and collect accounts 10-60 days past due to arrange for timely payments
Process phone calls, internal inquiries, meetings, and other requests simultaneously
Process research and correspondence in relation to customer disputes and collection problem inquiries
Work in a team based solution oriented environment that includes customer support - from in-bound calls and outbound calling on both internal and external customers including billing, taxation, insurance, maintenance, contract terms, purchase options and account history
Determine why customers are delinquent - and overcome obstacles to ensure payment
Work 36 accounts per day
Live the GFSC principles and be involved in cross functional team efforts/training as required
Handle outbound and incoming communication related to outstanding delinquent lease payments
Resolve account administrative delinquencies for GreatAmerica customers
Investigate and determine why customers are delinquent on lease agreements
Carry out responsibilities in collections and customer service
Work in a cross-functional team and assist other teams and functions with portfolio management issues

Skills

Key technologies and capabilities for this role

CollectionsCustomer ServiceAccount ResolutionDispute ResolutionOutbound CallingInbound CallsLease ManagementPortfolio ManagementFinancial Research

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers competitive compensation, monthly bonuses for eligible employees, 401(k) with company match, annual profit sharing, paid vacation starting at 80 hours annually in the first year, paid sick days, and ten paid holidays.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required to succeed as a Portfolio Manager?

Key skills include excellent written and verbal communication and negotiation skills, ability to research, analyze and resolve problems, general math and computation skills, and the ability to effectively process high volume incoming/outgoing phone calls.

What is the company culture like for this role?

The company emphasizes a team-based solution-oriented environment, principle-centered business philosophy, exemplary customer service, and sharing rewards as an integral part of the culture, with involvement in cross-functional team efforts.

What makes a strong candidate for the Portfolio Manager position?

Strong candidates demonstrate ability to perform in a high intensity, customer-focused environment, have people skills, ability to follow processes and procedures, and a desire for collections experience in financial services, though not required.

Hartford Financial Services

Insurance and financial services provider

About Hartford Financial Services

Hartford Financial Services provides insurance and financial products designed to protect individuals and businesses. Their offerings include various types of insurance, such as auto, home, and business insurance, as well as retirement and investment solutions. The company focuses on ensuring that clients are safeguarded against risks while also aiming to create a positive impact in the community. Unlike many competitors, Hartford Financial Services emphasizes a commitment to human achievement, striving to support clients in ways that extend beyond traditional insurance coverage. The goal of the company is to empower individuals and businesses to thrive by providing comprehensive protection and contributing to societal well-being.

Hartford, ConnecticutHeadquarters

1810Year Founded

$77.7MTotal Funding

N/ACompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees