Account Receivable Specialist (Mandarin Speaker) at Baxter International

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High level ability to influence and negotiate
Excellent problem solving, and customer service skills
Excellent customer communication skills with high proficiency in speaking and writing (English + Mandarin)
Adaptable to new ideas and ways of accomplishing tasks
Ability to work in a team environment
Bachelor degree in Finance
5+ years experience in SSC or similar corporate role with primary focus on data analytics
Functional knowledge of the accounts receivable and dispute management processes
Proficiency using accounting and cash application software preferred
Proficient in using Microsoft Office suite
Experience in Collections process improvements

Responsibilities

Complete daily collection activities as prioritized by debt collection software
Contact customers on delinquent accounts for resolution and payment and record all activities in collection system
Understand customer profiles and their related sensitivities
Develop strong working knowledge of customer base and company organizational structure for effective issue resolution
Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and escalation process
Resolve unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team
Resolve within the predefined time frame those A/R related Disputes that have been assigned to the account
Resolve Disputes within own area of responsibility according to the agreed upon timeline
Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)
Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner
Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners
Contact internal owners for resolution of Disputes that are not being resolved on a timely basis
Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information
Follow-up on and collect disputes deemed invalid by the internal functional teams
Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure
Support the training and process improvement effort
Keep up to date with accounts receivable best practices and technology improvements
Achieve past due percentage and cash target related goals
Maintain their given portfolio of customers and reduce the aging of open AR by maximizing cash collections and reducing disputes
Identify, resolve, and collect past due invoices, reconcile accounts as needed, identify and resolve disputes (according to the resolution matrix) and provide excellent internal and external customer service

Skills

Key technologies and capabilities for this role

Accounts ReceivableCash CollectionsDebt CollectionCustomer ReconciliationDispute ResolutionPayment ProcessingCustomer ServiceMandarin

Questions & Answers

Common questions about this position

What are the main responsibilities of the Accounts Receivable Specialist?

The role involves maintaining a customer portfolio, reducing AR aging by maximizing cash collections and resolving disputes, contacting customers on delinquent accounts, reconciling accounts, and providing excellent customer service.

Is bilingual proficiency required for this position?

Yes, the role requires Mandarin speaking skills as indicated by the job title.

What is the employment type for this role?

This is a full-time position.

What is the company culture like at Baxter?

Baxter's culture is driven by courage, trust, and collaboration, where colleagues are united by the mission to Save and Sustain Lives, empowered to take ownership, and held accountable for exceptional results.

What skills make a strong candidate for this role?

Strong candidates will have experience in collections, customer service, dispute resolution, account reconciliation, and the ability to collaborate with internal teams like Sales, Pricing, and Customer Service.

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

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