Intermediate MS Excel skills (ability to perform v-lookup and pivot tables)
Ability to communicate professionally with internal and external stakeholders
Ability to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations
Solid knowledge and understanding of accounting principles
Ability to effectively manage multiple tasks and meet deadlines
Ability to complete projects and assignments with minimal direction
Ability to work effectively, cooperatively, and efficiently in a team environment
Ability to accomplish goals and objectives through others
Math aptitude and the ability to work accurately with numbers
Minimum of 2 years of cash application research, reconciliation, and billing related experience
Experience working in a high-volume, fast-paced environment
Responsibilities
Research unapplied and/or unidentified payments and move to the correct division, account, and invoice timely and accurately
Assist AR Center employees with the research of cash related items, including sharing knowledge of system capabilities and coordinating cash transactions
Contact customers on short-paid balances, unidentified payments, and possible process enhancements
Partner with the AR Center Team and Leaders by quickly bringing issues to their attention, working to understand the root cause, and offering potential solutions
May assist in other A/R functions and special projects as time and work-load permits
Process refunds in accordance with the Company refund policy which may include manual refunds, expedited refunds and/or void/reissue refund checks
Assists with the research and validation of the quarterly escheatment process and/or escheatment requests
Credit Memo applications
Partner with BUFM/Finance to assist when GL is out of balance
Process ICC/CIC that need to be moved from one account to another, but action cannot be performed directly in Webcollect and/or ICC/CIC payment movement between InfoPro and Trux, as requested
Reconciliation of accounts to correct misapplication of payments
Perform other job-related duties as assigned or apparent