Account Manager Shanghai at Remitly

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Professional Services, AnalyticsIndustries

Requirements

Minimum 3-5 years’ experience in Sales, have working experience in the SaaS industry will be a plus
Business Expertise: Interprets internal/external business issues and applies them to own role
Agile, proactive, and able to go above and beyond the call of duty
Functional Knowledge: Develops and applies broad knowledge of products and solutions
Excellent communication skills, ability to be active listener and capture customers’ needs
Problem Solving: Develops competence by performing structured work assignments
Impact: Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills: Adapts information/style to the audience; clear explanation of difficult aspects

Responsibilities

Creates demand for the organization's products and services by raising their profile with customers | Achieves revenue targets by increasing revenue spend per account
Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus
Analyze sales progress versus target, identification of gap/upside and proposals to accelerate sales optimization or mitigate risk
Identifies, develops and typically closes new sales opportunities
Keep working knowledge of all customer channel markets, customers buying practice, technological developments, competition, and the changes affecting these to gain leadership position in market
Build, maintain and share in-depth knowledge of customer and segment
Has direct contact with clients and moderate authority/opportunity to set and negotiate product/service terms Continues to build knowledge of business, financials, products/services, the market or account needs

Skills

Sales

SaaS

Account Management

Customer Relationship Management

Revenue Targets

Sales Analysis

Market Analysis

Negotiation

CRM

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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