Account Manager III at Remitly

Durban, Kwazulu Natal, South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, Legal, Information ServicesIndustries

Requirements

Bachelor’s degree in business, Marketing, or a related field
Minimum of 3-5 years of experience in account management, preferably within the legal, information solutions, or government sector
Proven track record of achieving sales targets and building strong client relationships
Excellent communication and interpersonal skills
Strong negotiation and problem-solving abilities
Ability to understand and articulate complex solutions to clients
Highly motivated, results-oriented, and capable of working independently and as part of a team

Responsibilities

Build and maintain strong, long-lasting relationships with key stakeholders in government accounts
Serve as the primary point of contact for all client-related activities, including inquiries, support, and service issues
Identify opportunities for account growth by understanding client needs and aligning them with LexisNexis solutions
Develop and implement strategies for retaining existing clients and minimizing churn
Meet and exceed assigned growth targets and contribute to the overall revenue objectives of the Government Growth & Retention team
Negotiate contracts and close agreements to maximize profits while ensuring client satisfaction
Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights and solutions
Gather feedback from clients to inform product development and enhancements

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementSales TargetsContract NegotiationStakeholder ManagementClient RetentionNegotiationProblem-SolvingCommunication SkillsGovernment Sector

Questions & Answers

Common questions about this position

What benefits are offered for this role?

Benefits include a comprehensive multi-carrier health plan, disability insurance, dependent care and commuter spending accounts, life and accident insurance, retirement benefits with salary investment and employer stock purchase plans, and modern family benefits like adoption and surrogacy support.

Is remote work available for this position?

Yes, various flexible and remote working options are available to promote a healthy work/life balance.

What qualifications and experience are required?

A Bachelor’s degree in business, Marketing, or a related field is required, along with 3-5 years of account management experience preferably in the legal, information solutions, or government sector, and a proven track record of achieving sales targets.

What is the company culture like?

The company promotes a healthy work/life balance with flexible and remote options, is committed to building a diverse and inclusive workplace, and values equal opportunity employment.

What makes a strong candidate for this Account Manager role?

Strong candidates have 3-5 years of account management experience in legal, information solutions, or government sectors, a proven track record in sales and client relationships, plus excellent communication, negotiation, and problem-solving skills.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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