Account Manager III at Remitly

Johannesburg, Gauteng, South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

GovernmentIndustries

Requirements

Bachelor's degree in Business, Marketing, or a related field
Minimum of 3-5 years of experience in account management, preferably within the government sector
Strong interpersonal and communication skills
Proven ability to manage and grow client relationships
Excellent problem-solving and analytical abilities
Proficiency in CRM software and Microsoft Office Suite
Ability to work independently and as part of a team
Customer-focused with a strong commitment to exceptional customer service
Results-oriented and driven to achieve and exceed targets
Adaptable and able to thrive in a fast-paced and changing environment
Collaborative team player able to work effectively with cross-functional teams

Responsibilities

Develop and maintain strong relationships with key government clients, understanding their needs and providing tailored solutions
Implement effective retention strategies to ensure high client satisfaction and loyalty
Identify and pursue opportunities for account growth, including upselling and cross-selling LexisNexis products and services
Provide exceptional support to clients, addressing their inquiries and resolving issues promptly
Conduct market research and analysis to identify trends and opportunities within the government sector
Prepare and present regular reports on account performance, client feedback, and market trends to senior management
Work closely with internal teams, including sales, marketing, and product development, to ensure a cohesive approach to client management

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementCRMMicrosoft OfficeMarket AnalysisUpsellingCross-sellingSales Reporting

Questions & Answers

Common questions about this position

What experience is required for the Account Manager III role?

A minimum of 3-5 years of experience in account management is required, preferably within the government sector, along with a Bachelor's degree in Business, Marketing, or a related field.

What key skills are needed for this position?

The role requires strong interpersonal and communication skills, proven ability to manage and grow client relationships, excellent problem-solving and analytical abilities, proficiency in CRM software and Microsoft Office Suite, and the ability to work independently and as part of a team.

What personal attributes make a strong candidate?

Ideal candidates are customer-focused with a strong commitment to exceptional service, results-oriented to exceed targets, adaptable in fast-paced environments, and collaborative team players.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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