Account Manager - Firenze at Deliveroo

Florence, Tuscany, Italy

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, RestaurantsIndustries

Requirements

At least 3 years experience in account management or sales
P&L knowledge and negotiation skills
Experience creating long-term relationships
Demonstrate experience using tools and related project management applications to guide best practice
Experience in Horeca/restaurants/food Market would be a plus
Fluency in English would be a plus

Responsibilities

Manage a portfolio of restaurant brands with a focus on building lasting relationships with the network
Monitor and analyse the performance, share with partners and identify opportunities area to improve metrics and partners' satisfactions
Negotiate contract terms and conditions according to company goals and partners mix to increase supply quality and improve financial performance and CVP (consumer value proposition)
Plan portfolio strategy to increase performance, financials and loyalty impacting positively both absolute metrics and relatives such as market share
Control perimeter P&L identifying opportunities and risks

Skills

Key technologies and capabilities for this role

Account ManagementSalesP&L ManagementNegotiationPerformance AnalysisProject ManagementRelationship BuildingContract NegotiationData AnalysisHoreca

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

This is a hybrid role based in Firenze.

What benefits does Deliveroo offer?

Benefits differ by country and include healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off for a charitable cause. Please ask your recruiter for more information as they are country-specific.

What experience is required for the Account Manager role?

Candidates need at least 3 years of experience in account management or sales, P&L knowledge and negotiation skills, experience creating long-term relationships, and experience using tools and project management applications. Experience in Horeca/restaurants/food market and fluency in English are a plus.

What is the company culture like at Deliveroo?

The Account Manager team is a passionate, dynamic group of team players that work well together and are fun and great at building relationships. Deliveroo values autonomy, ownership, moves fast, and is always looking for new ideas.

What makes a strong candidate for this Account Manager position?

A strong candidate has at least 3 years in account management or sales, P&L knowledge, negotiation skills, experience building long-term relationships, and proficiency with project management tools, with restaurant industry experience being a plus.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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