[Remote] Account Manager at Fulcrum

Remote

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Technology, SaaSIndustries

Requirements

Thrive on building relationships that drive real business outcomes
Naturally curious and proactive — seek to understand, not just respond
Calm under pressure, even when juggling multiple complex accounts
Data-driven and analytical — think in systems, trends, and patterns
Empathetic communicator who can meet people where they are
Motivated by measurable impact, but patient with long-term results
Energized by helping customers succeed and grow
Comfortable navigating ambiguity and prioritizing what matters most
Collaborative — love partnering with Sales, Product, and Engineering
Located in the U.S. and authorized to work there (no visa sponsorship)

Responsibilities

Build trusted, long-term relationships with key customer stakeholders
Deeply understand each customer’s business goals, challenges, and opportunities
Identify and execute on expansion opportunities that create mutual value
Monitor account health and proactively address risks to retention
Collaborate with Product and Engineering to advocate for customer needs
Translate product updates into meaningful business conversations
Manage renewals with a focus on long-term partnership and impact
Track engagement, usage, and expansion metrics to inform account strategy

Skills

Key technologies and capabilities for this role

account managementrelationship buildingcustomer successexpansion strategiesaccount health monitoringrenewal managementdata analysisstakeholder communicationcross-functional collaborationbusiness acumen

Questions & Answers

Common questions about this position

What is the salary range and compensation for this Account Manager role?

The salary range is $90,000 – $120,000 USD/year plus OTE and equity.

What benefits are offered for this position?

Benefits include 401(k) matching after 90 days with immediate vesting, health, dental, and vision benefits, wellbeing benefits and perks, unlimited vacation policy with required minimums, and cell phone & internet plan coverage.

Is this role remote or does it require a specific location?

This role is open to candidates located in the U.S. and authorized to work here, with no office requirement specified.

What key skills and traits are required for this Account Manager position?

Key traits include thriving on building relationships that drive business outcomes, being naturally curious and proactive, calm under pressure, data-driven and analytical, empathetic communicator, motivated by measurable impact, energized by customer success, comfortable with ambiguity, and collaborative.

Who will I be working with in this role?

You'll work with Account Executives who bring new customers, Launch Managers who onboard and implement, Product Managers defining the roadmap, Engineers ensuring reliability, and Marketing to share stories and identify referrals.

Fulcrum

Cloud manufacturing software for efficiency

About Fulcrum

Fulcrum provides cloud manufacturing software that helps small to medium-sized manufacturing businesses improve their operations. The software includes tools for job tracking, production scheduling, inventory management, and quality control, allowing users to manage their manufacturing processes more efficiently. Users can create and manage their Bill of Materials (BOM) and routing with a simple drag-and-drop interface, track jobs in real-time, automate scheduling, and monitor inventory levels. Fulcrum differentiates itself from competitors by offering a dedicated launch and success team that supports clients throughout their use of the software, ensuring they can fully utilize its features without needing third-party help. The goal of Fulcrum is to empower manufacturers to make informed decisions quickly by providing them with live data and insights.

Minneapolis, MinnesotaHeadquarters

2015Year Founded

$38.8MTotal Funding

SERIES_ACompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Relocation Assistance

Professional Development Budget

Risks

Integration challenges with Census may disrupt Fulcrum's operations.

Census acquisition might shift focus away from core manufacturing clients.

Pressure to scale rapidly post-funding could lead to quality control issues.

Differentiation

Fulcrum offers a comprehensive suite of tools for modern manufacturing processes.

The platform supports decentralized manufacturing through connectivity and automation.

Fulcrum provides a dedicated launch and success team for seamless client onboarding.

Upsides

Increased IoT adoption boosts demand for Fulcrum's connectivity-focused platform.

Industry 4.0 trends create a growing market for Fulcrum's digital transformation solutions.

Reshoring manufacturing to the US increases demand for Fulcrum's efficient solutions.

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