Account Manager - Dutch Speaking at Confluent

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data StreamingIndustries

Requirements

Previous experience (at least 6 years) in either Sales, Customer Success or Account Management, with a proven track record of revenue growth
Proven track record of onboarding and supporting customers to deliver high customer satisfaction, advocacy, and loyalty
Prior experience in the enterprise and/or cloud software space
Analytical mindset: monitor KPIs and behavioral trends to prioritize at-risk customers in a large portfolio
Aptitude to pick up technology and become proficient in mapping customer’s business goals to Confluent’s features and functionalities
Experience in managing timely renewals and forecasting for a large set of customers
Excellent communication – create engaging email campaigns, provide best practices and deliver enablement to help deflect support tickets and facilitate success at scale
Strong presentation skills, capable of explaining complex issues and solutions to a highly skilled and experienced audience
Strong team player who can navigate complex stakeholder dynamics
Dutch speaking

Responsibilities

Act as a Trusted Business Partner: foster strong relationships with customers by establishing yourself as their go-to advisor. Help them adopt and expand their use of Confluent to drive real business value
Own the ultimate success of our customers in your territory, ensuring they realise the full value of the Confluent platform
Own the consumption planning, use case mapping, IP adoption, and business value realisation of your book of business
Design and execute the Account Strategy and Success Plan on the whole portfolio of customers
Meet/exceed quarterly renewal targets by proactively managing your customer portfolio and ensuring on-time customer retention
Coordinate the engagement of other Confluent resources (e.g. Customer Solutions Consultants, Professional Services, Product Managers, Support, Legal, etc.) to ensure ongoing customer satisfaction
Promote the use of Confluent features and technology, communicating ROI throughout the customer lifecycle to stakeholders of all levels
Build and maintain strong relationships with key users and decision makers at assigned customers, keeping them connected to technical and business value being added by our platform of solutions
Proactively identify blockers/risk and escalate internally for prompt resolution
Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Skills

Account Management

Customer Success

Sales

Customer Relationships

Consumption Planning

Use Case Mapping

Business Value Realization

Renewals

Expansion

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters

2014Year Founded

$443.5MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.

Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.

Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.

Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.

WarpStream acquisition may present integration challenges, disrupting operations.

Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.

The company offers a subscription-based model, ensuring steady recurring revenue streams.

Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.

Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.

The OEM Program launch can drive new partnerships and expand market presence.

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